Starlink Enterprise Account Lead, Oceania
Starlink Enterprise Account Lead, Oceania
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$ 90000 - 125000
1 Vacancy
Job Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.
STARLINK ENTERPRISE ACCOUNT LEAD OCEANIA
Starlink our revolutionary satellite constellation is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlinks growing base of enterprise customers from contract signature through activation ensuring all contract terms are fulfilled and accounts are set up for long-term success. Our ideal candidate is a proactive process-oriented individual who thrives in fast-paced environments and is excited to grow their ownership over time while helping connect enterprise customers across Australia New Zealand and the Pacific Islands with Starlink.
RESPONSIBILITIES:
- Serve as the primary point of contact for a portfolio of enterprise partners in the Oceania region owning onboarding order execution operational support and ongoing relationship management for a long tail of high-potential accounts
- Deliver high-quality customer service by identifying and resolving issues related to shipments invoicing service activation and account health
- Help define and implement a repeatable efficient strategy for managing reseller accounts ensuring these partners receive the support needed to drive satisfaction and growth
- Collaborate cross-functionally with internal teams (Sales Logistics Tax Legal Support Engineering etc.) to escalate blockers align on scalable account setup and improve process handoffs
- Monitor and support account health metrics including order velocity payment status support escalations service activations and service churn
- Translate customer feedback and recurring friction points into actionable tooling and process improvements
- Document playbooks workflows and templates to improve the scalability of account support for telcos IT resellers and strategic integrators in this tier
BASIC QUALIFICATIONS:
- Bachelors degree in business engineering or related field; OR high school diploma/equivalency certificate and 2 years of professional business development operations engineering or account management experience
- 1 year of experience in a customer-facing consulting or project management role
PREFERRED SKILLS AND EXPERIENCE:
- Proven ability to manage multiple accounts with varying levels of complexity while maintaining high accuracy and professionalism
- Strong written and verbal communication skills and comfort engaging with both internal stakeholders and customer-facing teams
- Familiarity with invoicing logistics service delivery or account lifecycle processes in a high-growth environment
- High attention to detail ability to self-prioritize and eagerness to take ownership of ambiguous problems
- Desire to contribute to a growing global team and improve internal documentation tooling and handoffs
ADDITIONAL REQUIREMENTS:
- Availability and willingness to travel as needed to customer sites and internal meetings
- Must be available to work extended hours and/or weekends as needed to support time-sensitive operations
- This position may be available in any Starlink location including our Hawthorne CA and Bastrop TX facilities
COMPENSATION AND BENEFITS:
Pay range:
Starlink Enterprise Account Lead: $90000.00 - $125000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock stock options or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.
Employment Type
Full Time
