RegistrationEnrollment Clerk IV

SUMMARY:

The Registration/Enrollment Clerk IV is a position that requires excellent computer skills and provides our students visitors and employees excellent customer service. If you are interested in working in a professional office environment and likes to work collaboratively in a team environment then this position could be a good fit for you.

SALARY:

Starts at $4250 per month $24.42 per hour with annual increments thereafter up to $5344 per month ($30.71 per hour) after 5 years of BTC experience in this position.

DESCRIPTION:

Bellingham Technical College invites applications for one full-time regular classified Registration/Enrollment Clerk IV position. This position reports to the Associate Director of Enrollment Services. The position is anticipated to start in January 2025.

Under general supervision this position will perform complex data control tasks utilizing higher level technical skills; serve as a primary contact with faculty staff and students for specific information such as grades student records completions course management program enrollment and the like; develop documentation and procedures; analyze new procedures and rules making recommendations for modification.

BELLINGHAM TECHNICAL COLLEGE:

BTC is a premier higher education institution working to provide student-centered high quality professional technical education throughout Whatcom County and is the only technical college serving northwest Washington State. The College is uniquely positioned to offer exceptional training and educational opportunities to area residents and employers. Founded in 1957 as Bellingham Vocational Institute it has continued to offer high-quality education in a supportive student-first environment. BTC has been serving its region with workforce education degrees and certificates to approximately 6000 students per year. The college provides professional technical programs and courses adult basic education English Language Acquisition programs academic courses community education a few direct transfer degree opportunities and two Bachelor of Applied Science (BAS) degrees. BTC works closely with regional employers and other partners to develop programs and train students to fill regional workforce demands and support economic development.

BTC is committed to creating and maintaining a welcoming campus that supports diversity promotes a sense of community provides an effective work and learning environment and encourages respect for individuals. As an Equal Opportunity employer BTC values diversity and aims to recruit employees that reflect the diverse backgrounds of our community including ethnicity national origin religion race gender gender identity age status as a veteran or disabled veteran disability political status and sexual orientation. The successful candidate will be expected to contribute to a successful and supportive learning environment for a diverse student and employee population with a wide range of backgrounds and experiences.

POSITION DUTIES & RESPONSIBILITIES:

• Provides excellent customer service to prospective new current and returning students; visitors and employees; Serving as primary point of contact for inquiries in person phone email and virtually;
• Appropriately directs people to resources across campus;
• Provides general information for Registration & Enrollment Advising and Career Services Admissions Counseling Veteran Services Accessibility Resources Running Start International Students Financial Aid and other Student Services areas;
• Supports students with information and direction as they navigate registration admissions and advising processes; Assists in resolving student issues and provides accurate referrals;
• Schedules and checks in students for support services appointments;
• Enrolls and admits students through a computerized data base;
• Completes data entry from a variety of sources such as batch registrations admission forms etc.;
• Maintains confidentiality of student records;
• Scanning and filing a variety of records;
• Assists with clarifying communications from the Registration and Admissions & Advising department such as emails web pages forms and instructions;
• Understands college and Registration and Admissions policies and procedures;
• Knowledge of state laws and college policies and procedures;
• Evaluate and revise a variety of documents forms and publications;
• Assist in the preparation compilations and coordination of reports and records;
• Compose office correspondence such as responses to frequent requests for information;
• Requires significant use of Microsoft Office Suite; Publisher; appointment scheduling software student management system the statewide computer system;
• Operate office equipment such as PCs calculators FAX machines copy machines and scanners;
• Performs the duties of Registration/Enrollment Clerk I and II;
• Other related duties as assigned.

Knowledge Skills & Abilities:
The knowledge skills and abilities listed below represent the characteristics and essential performance expectations of the position. Applicants do not necessarily need to enter the position with all of these knowledge skills and abilities.

Knowledge of:

• Department and college policies and procedures;
• General office equipment;
• Applicable federal state and local laws rules and regulations such as FERPA.

Skill to:

• Work collaboratively and effectively in a team environment with a customer service focus;
• Work with various software packages such as Office 365 and database management (i.e. MS Access) and with a high level of accuracy;
• Apply and explain applicable laws regulations policies and procedures;
• Communicate and provide effective interpersonal skills as applied to interaction with coworkers supervisor the general public etc.;
• Understand oral and written instructions;
• Work with populations having diverse socio-economic and racial backgrounds and persons with physical and/or learning disabilities;
• Strong attention to detail and follow-through on multiple processes and projects;
• Exercise judgment and discretion;
• Work with multi-line phones and other standard office equipment and machines;
• Provide excellent time management multitasking and recordkeeping.

Ability to:

• Provide consistent professional and excellent communication and effective customer service to students college employees and the public;
• Maintain regular punctual attendance;
• Work in a diverse workplace and relate to people with diverse backgrounds;
• Work independently and under minimal supervision;
• Deal effectively with problems and exercise independent judgment when making decisions;
• Develop organize track and maintain office documents policies and procedures;
• Work under pressure with frequent interruptions and prioritize competing demands;
• Complete detailed work with a very high degree of accuracy;
• Discern sensitive materials and maintain appropriate confidentiality;
• Adhere to a high standard of integrity honesty and professionalism;
• Develop and maintain good working relationships with students colleagues staff administrators and other contacts;
• Work within an open and team environment using collaborative approaches;
• Learn new methods procedures or techniques resulting from departmental or college-wide change.

QUALIFICATIONS:

Minimum Qualifications:

• High School graduation or equivalent
• Two years of customer service experience
  
  Preferred Qualifications:
• Associates degree or higher
• One year of experience providing customer service in a college or academic setting
• Two years of experience in an office or equivalent environment that includes working with the public and/or students.
• Two years of experience with computer software (Microsoft Suite and/or Google Suite)

Physical Work Environment:
Typical office setting which requires up to 7 hours per day of data entry using a variety of software; ability to sit and stand for long periods of time; frequent need for oral written and auditory communication; frequent use of computer and mouse; some stooping bending twisting and lifting up to 10 pounds; finger manipulation typing grasping repetitive motion; working in an open office environment with frequent interruptions and distractions; thinking clearly in emergency situations; exercising independent judgment in gathering arranging and evaluating diversified data.

SUPPLEMENTAL INFORMATION:

Compensation and Work Schedule:
The salary is in accordance with the negotiated agreement with the Bellingham Education Support Team (BEST) Range 7 $4250 per month ($24.42 per hour $51000 annual) with annual increments thereafter up to $5344 per month ($30.71 per hour) after 5 years of BTC experience in this position.

These position(s) receive 8 hours per month of sick leave start out at 10.67 hours per month of vacation leave 24 hours of personal leave per calendar year and 12 paid state/college holidays per calendar year. Benefits also include a Washington State insurance package including medical dental vision life insurance and long-term disability; a retirement benefits package with choice between the Public Employees Retirement System (PERS) Plan 2 or Plan 3 (Note: Current retired or former members of a Washington State Retirement System plan should contact HR for their specific retirement options). Additional optional benefits include ability to participate in a medical Flexible Spending plan Limited Purpose Flexible Spending plan or Health Savings Account; Dependent Care Assistance; discounts for automobile and homeowner insurance; tuition waiver; two voluntary investment (not matched) programs - TIAA (403b) or the State Deferred Compensation (457) plan; Employee Assistance Program (EAP); up to 21 days of military leave; up to 5 days of paid bereavement leave up to 3 days of paid parental/adoption leave paid civil/jury duty ability to participate in a shared leave program; up to 2 days of unpaid holiday for reasons of faith or conscience. NOTE: Benefits and compensation are subject to collective bargaining agreement (CBA) with Bellingham Educational Support Team (BEST). Current BEST CBA and benefits are for period of July 1 2023-June 30 2026.

The regular work schedule is generally Monday through Friday 8:00 a.m. to 5:00 p.m. but may be scheduled during the 7 a.m. to 6 p.m. workday; schedule could vary especially around quarter start and end and peak dates and may require some overtime hours. The position will be expected to work onsite full-time.

Application Procedures and Deadline:
Required application materials must be completed and submitted online at and received by 5 p.m. on October 20 2025 for priority consideration. Application materials received after this date and time may be considered until the position is filled. More information about Bellingham Technical College is or contact the Human Resources Office at . You will be contacted if selected for an interview. At this time BTC is not sponsoring H-1B Visas.

Bargaining Unit:
The position has been designated as a bargaining unit position represented by the Bellingham Educational Support Team (BEST).

Required Online Application Materials:

• Completed Online BTC Employment Application
• Resume
• Cover Letter

Interviews are anticipated to be held between 11/17-11/19

The application package and all materials submitted with it become the property of the college and will not be returned or considered for additional or future openings.

Mission: Bellingham Technical College provides student-centered high-quality professional technical education for todays needs and tomorrows opportunities.

Employment Eligibility Verification: Bellingham Technical College employs only United States citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the Department of Homeland Security.

Bellingham Technical College does not discriminate on the basis of race ethnicity creed color sex gender identity or expression citizenship or immigration status national origin age religion disability veteran or military status sexual orientation genetic information the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with a disability pregnancy marital status or any other characteristic protected by federal state or local law in its programs activities and services. The following person has been designated to handle inquiries regarding the non-discrimination policies/Section 504: Allison Mack Director for Human Resources 360.752.8354 or . For Title IX compliance contact: Michele Waltz Vice President of Student Services 360.752.8440 or . Mailing address: 3028 Lindbergh Avenue Bellingham WA 98225. BTC publications are available in alternate formats upon request by contacting the Accessibility Resources office at 360.752.8576.