Systems Technician
Systems Technician
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$ 46374 - 54558
1 Vacancy
Job Description
About SupplyCore:
SupplyCore is a Certified Small Business federal contractor to the Department of Defense (DoD) and General Services Administration (GSA). We prioritize supporting our Military allies and Government customers partnership with our expansive supply chain we provide products and services that enable our customers to complete their mission and sustain readiness anywhere.
To learn more visit here;One Company. One Mission. - SupplyCore Inc.
Job Summary:
You will be responsible for providing technical diagnosis and troubleshooting related to computer hardware and software mobile devices and other technical tools and related software to end-users. You will also deploy administer troubleshoot and configure information systems components such as workstations mobile devices and related software and peripherals to ensure the ongoing operation of SupplyCores information systems infrastructure. You will work with a variety of individuals within the company to ensure timely completion of all assignments.
This role follows a hybrid work model with full on-site attendance required during the initial three months of employment for training and orientation. Thereafter the schedule will consist of three days per week in the office and two days working remotely.
Key Deliverables and Responsibility:
- Take ownership and provide in-person and remote assistance for level 1 technical support issues from initial report to final resolution using independent judgement to prioritize or escalate based on reporters urgency issue severity and total assigned workload.
- Proactively monitor multiple highly variable support requests simultaneously ensuring proper prioritization documentation resolution and customer follow-up to satisfy service level agreements and meet deadlines.
- Coordinate both internal and external resources as necessary to achieve issue resolution.
- Properly escalate unresolved issues to the next level of support.
- Investigate and identify recurring issues; research recommend and implement modification or improvement to address them.
- Gather requirements identify solutions and complete project tasks as assigned.
- Create and conduct training for end-users of various hardware and software systems.
- Create modify and delete user accounts in various systems.
- Build test and deploy workstations and related hardware software and peripherals in accordance with standards and project / operational requirements.
- Configure test and deploy mobile devices in accordance with standards and project/operational requirements.
- Create knowledgebase articles for internal use.
Travel:
- This position requires domestic and international travel of up to 15%.
Requirements
- Bachelors degree in computer science related field and/or equivalent work experience.
- 2 years IT Infrastructure or Help Desk support experience. May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience.
- Experience working in an Agile project management environment desired.
- Experience working with a ticketing system to maintain detailed documentation including thorough information and troubleshooting steps/actions taken.
- Highly meticulous and organized to execute multiple projects at once adhering to deadlines.
- Ability to adapt to changing job requirements.
- Ability to diagnose and troubleshoot the cause of problems through research and reasoning.
- Proficient with workstation hardware; configuration deployment and troubleshooting
- Excellent verbal and written communication skills. Must be able to engage in and exchange communication with others in all situations.
- Applicants are required to hold U.S. citizenship or permanent residency (green card holders).
- Proficient in several of the following technologies: Windows Desktop Operation Systems Mac OS Workstation hardware and peripherals (printers projectors barcode canners cameras etc.) mobile device setup and configuration (Android and Apple) Microsoft Office Products.
Benefits
- 3 weeks of PTO with a generous accrual policy
- Wellness Program
- 14 company paid annual Holidays
- Employee Assistance Program (EAP)
- Flexible Work Life Balance
- Nationwide Medical Dental Vision & FSA
- Casual Work Environment
- Optional Additional Life Insurance
- Progressive Associate Recognition Program
- Short- & Long-Term Disability
- Company Provided Professional development
- Annual social and community events
- Annual Education Assistance Program
- Company provided PC and office supplies
- 401K with bi-weekly Safe Harbor contributions
- Associate Retail & Travel Discounts
Pay Range: $46374 - $54558
SupplyCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
Required Experience:
IC
Employment Type
Full-Time
