Front Desk & Guest Services Coordinator

The Louisiana Universities Marine Consortium (LUMCON) a program of the Board of Regents as a consortium is a statewide academic endeavor to focus and strengthen the effectiveness of foundational marine science needed to address the environmental and socioeconomic challenges facing Louisiana and the nation.

LUMCON has provided unparalleled opportunities in marine science and education to the research community and public alike. Anchored by a first-rate marine laboratory the DeFelice Marine Center LUMCON is embedded in Louisianas dynamic wetland environment and conveniently located on a gateway to the open waters of the Gulf. From this facility LUMCON operates a world-class fleet of research vessels unmatched in the Gulf. LUMCON is expanding its programs through the opening of a maritime research and outreach facility in Houma (Blue Works).

POSITION OVERVIEW:

LUMCON is seeking a highly organized professional and welcoming Front Desk & Guest Services Coordinator to serve as the first point of contact for our organization. This role is vital in ensuring a positive and efficient experience for all visitors guests researchers and staff interacting with the LUMCON facility. The ideal candidate will be friendly detail-oriented dependable and capable of handling a wide range of administrative and operational responsibilities with professionalism and discretion.

MINIMUM QUALIFICATIONS:

• High School Diploma.
• 2-3 years customer service or related experience.

• Must have exceptional oral and written communication skills.

• Ability to work with multiple software systems.
• Knowledge of administrative and clerical procedures.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

IDEAL CANDIDATE/PREFERRED QUALIFICATIONS:

• State service experience.
• Reservation experience.
• Food service experience.

ESSENTIAL DUTIES:

Essential and other important responsibilities and duties may include but are not limited to the following:

• Warmly greet and welcome all persons entering the LUMCON facility providing a positive first impression of our organization.
• Offer guided tours and deliver accurate information about LUMCONs mission facilities programs and ongoing initiatives to visitors and guests upon request.
• Direct visitors to the appropriate departments personnel or locations within the facility.
• Respond to in-person telephone and digital inquiries from the public visitors and partners in a courteous and professional manner.
• Monitor visitor access and maintain a strong awareness of security protocols to ensure a safe and secure environment.
• Manage and respond to incoming phone calls voicemails emails faxes and postal mail; ensure that all communications are directed to the appropriate recipients in a timely manner.
• Coordinate outgoing and incoming mail and packages; act as the primary contact for shipping and receiving services including UPS FedEx and others. Maintain accurate delivery records and ensure prompt distribution of packages to respective departments.
• Support general office operations and provide administrative assistance to other departments as needed.
• Oversee the full process of reservations for dormitories and apartments through the LUMCON reservation system in coordination with the Associate Director of Education and Outreach and the Aquarist.
• Create and manage reservations generate invoices and provide all necessary information and documentation (including policies procedures and check-in/out requirements) to visiting guests.
• Maintain and update the LUMCON reservation database with current and accurate records for housing and meal plans.
• Coordinate room and dorm inspections on a routine basis to ensure cleanliness safety and readiness for incoming guests.
• Distribute collect and maintain an accurate inventory of keys for dorms and apartments ensuring timely return and proper key control.
• Provide timely support to the Finance Department in the invoicing process related to guest housing cafeteria use and other facility rentals.
• Liaise with the contracted catering company to manage meal schedules for visiting groups. Maintain cleanliness and organization in the kitchen area to ensure compliance with health and safety inspections.
• Submit meal requests and ensure food accommodations are aligned with dietary restrictions and group preferences.
• Monitor and adjust meal orders as needed to support accurate timely and budget-conscious food service and monitoring associated revenue.
• Assist with the processing and sales of merchandise such as t-shirts mugs and other branded items as needed for the Welcome Center or fundraising efforts. Support inventory control and invoice processing related to merchandise sales and promotional items
• Exhibit a willingness to collaborate and assist other departments or teams within the organization as needed.
• Maintain a positive and professional attitude while handling multiple tasks in a fast-paced environment.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities.

Contact Information:

Eddie Filce

Employee Relations Specialist

LUMCON

Board of Regents is a State as a Model Employer (SAME) agency that supports the recruitment hiring and retention of individuals with disabilities.

Board of Regents is an Equal Opportunity Employer

VACANCY INFORMATION:

This is an unclassified position.

This position is located in Cocodrie LA.

Applications will be rejected if the applicant fails to meet the minimum qualifications submits an incomplete application or fails to apply by the closing date of the announcement.

Resumeswillnot be accepted in lieu of an application listing complete work experience and education.

Please make every effort to attach a copy of your transcript or any other materials as outlined in the posting to your application if possible.

In compliance with federal law all individuals hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form (I-9) upon hire.