Enrollment Specialist
Enrollment Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Admissions
Financial Aid
Orientation
Assessment
Registration
Bursar functions
Major Responsibilities:
Provide assistance to prospective and current students covering a wide range of detailed information utilizing problem solving analytical abilities and multi-tasking
Provide in depth information about admissions registration financial aid orientation assessment and bursar
Possess familiarity with the FAFSA application and demonstrate an understanding of related tax documents necessary to complete it
Develop proficiency in required systems such as: Internet Native Banner Ivy Connect Ivy Advising IvyQ
Answer questions and help students complete online processes as needed
Make appropriate referrals to campus resources and wraparound services including but not limited to: career services advising tutoring Services TRiO and academic departments
Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)
Admissions Related Responsibilities
Assist prospective or returning students to complete an Ivy Tech application processing it on demand to initiate and support enrollment process
Provide support for set up of MyIvy account and provide initial or subsequent overview of the system
Introduce the importance location and access to the college email system
Assess high school and college transcripts ACT SAT PSAT and AP credit scores to apply alternative assessment credit when applicable
Assist students plan for their assessment
Develop and maintain a working knowledge of academic programs to provide added meaning to value conversations with students
Financial Aid Related Responsibilities
Demonstrate excellent analytical skills to interpret financial aid packages and policies for students and parents
Assist student and parents with the FAFSA completing all requirements related to the FAFSA: financial aid verification federal loan eligibility FSA ID creation/reset
Understand and communicate the impact of course drops and withdrawals with regards to financial aid consequences
Counsel students on state and federal requirements to maintain award standing
Maintain working knowledge of standards of academic progress (SAP) work-study opportunities veteran benefits Pell lifetime eligibility and questions regarding the financial implications of repeating coursework
Assessment Related Responsibilities
Maintain knowledge of assessment requirements for different academic programs
Assist students locate and initiate the Knowledge Assessment
Business Support Related Responsibilities
Answer inquiries related to 1098T Bookstore accounts fund disbursements refunds Bank Mobile tuition and fees payment options accounts collections and bursar holds
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.
Full-time benefits-eligible position with no enrollment waiting period. Excellent benefits include:
Medical insurance dental insurance vision insurance life insurance spouse/child life insurance long-term disability short-term disability as well as other voluntary benefits
Retirement plan with 10% employer contributions no match necessary and no waiting period for enrollment does have a 2 year vesting period
Employer contribution to Health Savings Account (with Choice Plan medical insurance)
Free Ivy Tech tuition for employee spouse and dependents
For those pursuing higher degrees Tuition Reimbursement at other institutions.
Eligible employer under the DOL Public Service loan forgiveness program.
Opportunities for professional development
Paid time off: Vacation and Sick time accrued biweekly
Paid holidays: 9 days plus winter break between December 25th and January 1st
We are looking for a candidate who is committed to an environment where team members feel valued respected and supported. The ideal candidate will demonstrate a strong commitment to a workplace culture that recognizes and appreciates varied perspectives backgrounds and experiences. We are seeking someone who is passionate about creating and maintaining a team dynamic that encourages open communication and mutual respect.
Minimum Qualifications:
Associate degree or industry related certification along with three (3) to four (4) years related work experience. Direct experience in customer service or Higher Education in one of the following areas: registration records financial aid or admissions. Bachelors preferred.
Must be an energetic team player who possesses a willingness to learn dynamic interpersonal skills and the ability to focus in a customer driven fast-paced environment
Always promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees
Willingness to provide the best possible customer service to new and returning students by smiling listening and responding in an understanding and personable manner
Must be flexible and responsible working independently and as a member of the team
Bilingual individuals encouraged to apply
Must not be in default on an education loan or in overpayment of a federal grant or loan
Other Requirements:
Selected candidate for employment will be subject to pre-employment background checks including criminal history check and any offer of employment will be contingent upon that outcome.
Official transcripts required upon hiring.
Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.
Required Experience:
IC
Employment Type
Full-Time
