Starlink Enterprise Account Manager, Latin America
Starlink Enterprise Account Manager, Latin America
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$ 110000 - 150000
1 Vacancy
Job Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.
STARLINK ENTERPRISE ACCOUNT MANAGER LATIN AMERICA
Starlink our revolutionary satellite constellation is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlinks growing base of enterprise customers from contract signature through activation ensuring all contract terms are fulfilled and accounts are set up for long-term success. Our ideal candidate is a proactive process-oriented individual who thrives in fast-paced environments and is excited to grow their ownership over time while helping connect enterprise customers across Australia New Zealand and the Pacific Islands with Starlink.
RESPONSIBILITIES:
- Own the customer lifecyclefor a portfolio of enterprise channel partners across Latin America from onboarding and activation through long-term retention collections and growth
- Drive commercial successby monitoring revenue past dues and pipeline; proactively identify risks/opportunities and recommend actions to close gaps
- Manage complex operational workflowsincluding large hardware orders invoicing accuracy payment collections customs clearance and regulatory/tax compliance unique to Latin America markets
- Build trusted executive relationshipswith customer stakeholders (C-level regulators technical leads) positioning Starlink as a strategic partner and surfacing growth opportunities
- Lead improvementsin account workflows by identifying inefficiencies proposing process and tool changes and partnering with internal teams to implement them
- Act as a regional subject matter expert coaching peers on market dynamics compliance nuances and best practices for managing Latin America accounts
BASIC QUALIFICATIONS:
- Bachelors degree; OR high school diploma/equivalency certificate and 5 years of professional business development operations engineering or account management experience
- 3 years of experience in account management customer success or business operations
- 1 year working with enterprise customers in Latin America
- Fluent in English and Portuguese
PREFERRED SKILLS AND EXPERIENCE:
- Strong written and verbal communication skills in Spanish
- Experience navigating regional challenges (e.g. tax compliance invoicing regulations customs currency exchange or regulatory risk)
- Strong communicator with ability to brief internal stakeholders and manage external relationships at multiple levels
- Proven success managing complex customer needs across service hardware and logistics
- Comfort with contract terms commercial decision-making and issue escalation
- Familiarity with channel models telecom hardware/software deployments or satellite communications
- Detail-oriented organized and capable of owning ambiguous problems from start to finish
ADDITIONAL REQUIREMENTS:
- Availability to work extended hours and/or weekends to support time-sensitive partner needs across multiple time zones
- Willingness to travel to customer sites and team meetings across the region and U.S.
- This isnot a remote roleand requires you to be located around a SpaceX office (Redmond WA; Hawthorne CA; or Bastrop TX)
COMPENSATION AND BENEFITS:
Pay range:
Starlink Enterprise Account Manager: $110000.00 - $150000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock stock options or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.
Required Experience:
Manager
Employment Type
Full Time
