Mexico Boarding Agent, Maritime Ship Agent

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With a vision for a connected world Inchcape relies upon the expertise diversity and global network of our over 3000 professionals spread across 60 plus countries and in over 240 offices to help our partners
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We empower our people and our values are at the center of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:

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we rely on the strength of local agent knowledge and relationships.

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Location: Ciudad del Carmen

Business Need / Purpose of Role

TheOperations Representative (Boarding Agent)reporting to Operations Supervisor is responsible for providing logistics service to our Principals (the clients) to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office as well as managing vessel requirements procurement of relevant vendor services and undertaking vessel boarding as required. The Operations Representative performs office and non-manual work assisting Inchcape in the running and servicing Inchcapes 24-hours-a-day 7-days-a-week on-call services commitments to its Principals.

Objectives & Measurement Key Responsibilities

• To terminate the availability of docks the local port conditions prevailing at the time of the estimated arrival of ships and the orders and requirements of the terminal to communicate these matters to the masters of the ships and other representatives of the principals and to assist the masters of the ships with advice on how ships can have a better operation in port.
• Coordinate any and all applicable regulations of the Mexican Secretariat of the Navy Mexican Customs Immigration and any terminal rules or rules as well as any varying interpretations of government regulations applied by terminals to communicate with ship captains and other representatives of the Principals regarding applicable regulations and interpretations and assist ship captains and principals in accounting for any variables at particular port calls by advising and recommending courses of action to ship captains to comply with the various applicable regulations and interpretations.
• Provide ship masters and managers with pre-arrival lists of what is needed or required for port entry based on each ports individual circumstances and prevailing conditions to communicate to terminals whether ships meet requirements or to advise ship masters or managers on possible options or actions that could be taken to meet the requirements.
• Monitor with the Captains the services provided.
• Coordinate accommodation travel and transportation of ships crew and activities while in port as requested by directors to receive reports of any crew change issues and maintain ongoing communication with directors.
• Support customers in obtaining the various services that ships need while in port such as medical services or food deliveries for the crew by contacting suppliers and arranging service deliveries.
• Responsible for boarding duties on arrival and departure of assigned vessels including meeting with captains to help them communicate with government officials.
• Responsible for assisting the principals with the monitoring and servicing of the Principals business operations by gathering details on the process of entry and loading or unloading of each vessel and for drafting the Statements of Fact (SoF) for each port call and responsible for obtaining and providing the Principal with the respective SoFs for port call drawn up by ship and terminal captains.
• Support clients with monitoring and servicing the principals business operations by preparing and ensuring the accuracy of pre-arrival documentation and visitor/supplier list for vessels and terminals to coordinate navigation arrangements to update arrival details and to send arrival messages to collect information and ensure accuracy of updated daily cargo details to communicate daily updates to managers (loading and handling) to collect and update output details and to send output messages and documents.
• Responsible for innovating with methods to reduce operating costs and find efficiencies for the port office.

Knowledge Skills and Abilities

• A foundational knowledge of Port Operations.
• Competent user of the Microsoft Office suite including Outlook Excel and Word.
• Ability to work evenings weekends holidays and adapt to fluid ship port schedules in 24/7/365 port operations.
• Being able to communicate in writing clearly and concisely.
• Balance multiple tasks changing priorities & operate within a deadline-oriented environment.
• Bilingual in English and Spanish (written verbal reading) required.

Education Qualifications Certifications and Licenses

Education/Experience:

• Bachelors degree Maritime Institutions or Academies degrees is preferred
• 1-3 years experience in general maritime industry with exposure to various commodities and vessel types utilized in the port of employment.

Why Inchcape Shipping Services

We believe in building a diverse and high performing workforce that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people their welfare training and expertise. We realize the value of the diversity of our people and know that their unique experiences skills and passions strengthens the organization stimulates creativity and promotes the exchange of ideas helping you to build a rich and rewarding career.

What youll get:

We understand that different families have different needs which is why were always evolving our benefits to accommodate our employees.

In addition to our traditional benefits and perks we sponsor various events throughout the year. And weprovidea culturebased onlearningthe support of anengaged teamandan inclusive environment where all employees are valued.

We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision we recognize that not all work needs to be done within an office environment full-time. With consistent communication and digital collaboration tools Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation.

We have you covered for anything life could throw your way.

Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources culture and leadership you need to be successful to build something youre proud of and take advantage of all the future holds.

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Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex disability age sexual orientation gender identity national origin veteran status genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages. As part of this commitment Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed please email

describing the accommodation.

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