Technical Services Support Specialist
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Job Location:
Yarmouth, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
06-10-2025
Vacancies:
1 Vacancy
Job Summary
Description
The Associate Technical Services Support Specialist provides technical assistance to Tyler Technologies clients and on-site staff ensuring smooth operations of software operating systems and hardware. This role involves diagnosing and resolving technical issues managing client interactions and escalating complex problems as needed. The specialist documents all client interactions prioritizes open calls and adheres to service metrics and company policies. Additionally the position includes supporting software installations and continuously improving knowledge of Tyler products and services through education and self-study.
Responsibilities
- Provide general software operating system and hardware phone support to Tyler Technical Support clients and on-site Implementation staff.
- Conduct first level diagnosis of system defects and notify Technical Support Product Managers of findings so the appropriate reports can be submitted.
- Resolve client inquiries and issues in a timely manner by working with Technical Support Specialists Senior Technical Support Specialists and Technical Support Analysts; communicate resolution effectively through email communications.
- Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
- Manage open calls by identifying and prioritizing issues according to published policies.
- Escalate to senior team member or department member if situation is beyond technicians control and additional assistance is needed.
- Identify and meet service measurements and metrics on a daily weekly monthly and quarterly basis.
- Participate in formal education and self-study to gain knowledge of Tyler products and services.
- Provide assistance to clients for standard workstation install of client software for products in their subject matter area of expertise as needed including but not limited to: FourJs Munis Internet Updater Tyler Content Manager Tyler Cashiering and Tyler Reporting.
- Follow documented Tyler Technologies Inc. policies and procedures.
- Respect the clients policies and procedures.
Qualifications
- Bachelors degree in computer science or business administration or comparable work experience.
- Experience in ERP solutions accounting software accounting or computers.
- Proficiency using computers and exposure to relational databases or SQL desired.
- Excellent interpersonal and communication skills.
- Ability to prioritize and complete multiple tasks in a fast-paced technical environment.
- Strong analytical and problem solving skills.
- Ability to work independently and in a team environment.
- Demonstrated ability to maintain a positive professional attitude.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Tyler offers public sector software solutions designed specifically for the unique needs of state, local, and federal government organizations and school districts.
