Lead, Knowledge Management
Lead, Knowledge Management
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1 Vacancy
Job Description
Knowledge Management Lead
Location: Taguig City Manila Philippines
Hybrid
Job Description
Were looking for a highly organised insight-driven project leader to support strategic initiatives across our content this role youll bring structure to complex projects and use data to guide smart impactful content decisions. If youre equal parts planner and strategist and excited to shape how we connect with our audiences we want to hear from you!
1. Project & Program Management
Own and assist in the end-to-end management of content-related projects and initiatives from scoping and kickoff through execution and post-mortem.
Create and maintain project timelines task assignments and deliverables using tools like Jira and Confluence.
Proactively identify risks blockers and bottlenecks and communicate project updates to stakeholders.
Lead and participate in cross-functional meetings (kickoffs status updates retrospectives) to keep projects aligned and on track.
2. Workflow & Process Optimization
Design document and continually improve content production workflows to ensure efficiency repeatability and quality.
Coordinate with content writers designers training product teams and engineering to streamline handoffs reviews and publishing.
Implement and enforce SLAs templates and content intake processes to reduce friction and increase output.
3. Systems & Tools Management
Administer and optimize content operations tools (CMS DAM project trackers automation platforms).
Collaborate with engineering and data teams to integrate and maintain systems that support scalable content production.
Has experience in HTML Salesforce Contentful Confluence JIRA and Google Suite.
4. Governance & Quality Control
Ensure content meets style brand SEO accessibility and compliance standards across all platforms.
Maintain clear naming conventions metadata tagging taxonomy and version control protocols.
Support audit and cleanup initiatives helping keep content ecosystems organized and efficient.
5. Content Lifecycle & Asset Management
Oversee content inventory ensuring assets are up-to-date properly stored and easily accessible.
Coordinate archiving refresh and sunsetting efforts as part of content lifecycle management.
Enable reuse and repurposing of content across channels and regions.
6. Analytics Reporting & Optimization
Help develop dashboards and reports to track key content KPIs: production volume publishing velocity turnaround time engagement and content health.
Analyze workflows and content performance to identify trends inefficiencies or growth opportunities.
Collaborate with analytics and marketing teams to measure ROI and inform continuous improvement strategies.
7. Content Strategy Execution Support
Translate strategic content goals into executable operational plans and workflows.
Help prioritize content initiatives based on strategic value capacity and business needs.
Provide insight into which content types or formats are working best and recommend areas of focus or improvement.
What You Bring
5 years in knowledge/content management
2 years in project management content strategy or a related role.
Proven ability to manage multiple projects with stakeholders across teams.
Comfortable using data to guide decisions (e.g. content analytics tools dashboards Excel/Sheets).
Excellent written and verbal communication skills.
Familiarity with Salesforce Confluence and JIRA.
Experience with content audits HTML writing or information architecture.
Employment Type
Full Time
