Group Housing Manager
Group Housing Manager
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Job Description
JOB SUMMARY
Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts both on the phone and in an operational environment including any contractual obligations. Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract verifying documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry.
CANDIDATE PROFILE
Education and Experience
Required:
High school diploma or GED; 5 years experience in the sales and marketing guest services front desk or related professional area.
OR
2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 3 years experience in the sales and marketing guest services front desk or related professional area.
Preferred:
Knowledge of property operations.
CORE WORK ACTIVITIES
Managing Group Housing Operations
Manages the operational preparation for all group bookings including guest deposits room blocks rooming list cutoff dates waitlist overflow accommodations rooming requests contact relationships and ticketing needs.
Checks for accuracy on all booking sheets contracts to verify that they are in accordance with operational guidelines (e.g. inventory availability rate structure and operating procedures such as deadlines for deposits rooming list).
Maintains organized accurate files on each group account and monitors of the course of action for each account daily.
Provides various reports and communications to Sales Convention Services Director of Call Center Travel Industry Sales Front Office and Accounting.
Acts as primary Rooms Division contact in advance planning meeting communicating all pertinent information to the Rooms Division Revenue Management and Accounting.
Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract verifying documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory for availability and any discrepancies will be communicated to the client at the time of rooming list entry.
Attends Pre-Convention Meetings Bill Reviews and site visits for assigned groups.
Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts both on the phone and in an operational environment including any contractual obligations.
Providing Exceptional Customer Service to all Guests and Customers
Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customers needs and recommending appropriate features and services that best meet their needs.
Supports the companys Service and Relationship Strategy driving customer loyalty by delivering service excellence throughout each customer experience.
Services customers in order to grow share of the account.
Additional Sales and Marketing Responsibilities
Utilizes intranet for resources and information.
Attends and completes all appropriate training courses as designated to learn Sales Business Processes and use of various systems.
Performs other duties as assigned to meet business needs.
Required Experience:
Manager
Employment Type
Full-Time
