Senior Customer Advocate, Oshkosh S-Series

At Oshkosh we build serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 18000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe is critical in building and keeping communities clean and helps people do their jobs every day.

The Senior Customer Advocate delivers an exceptional customer experience by resolving field issues managing service inquiries and representing customer interests across the organization. This role works closely with engineering service and cross-functional teams to provide technical support throughout the lifecycle of the S-Series Front Discharge Mixer fostering long-term customer loyalty through outstanding service.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned:

• Receive and process service complaints and inquiries; analyze issues identify root causes and initiate corrective actions.
• Provide troubleshooting support and parts assistance for S-Series Front Discharge Mixers while staying current with new products and offerings.
• Own service and parts issues by coordinating across departments to ensure timely resolution and customer satisfaction.
• Prepare and present information for meetings training sessions and customer events; coordinate logistics and supporting materials.
• Collaborate with peers and internal partners including GPSC Product Training Sales Service Managers Quality Production and Engineering.
• Develop and manage technical service documents such as service bulletins parts information and safety campaigns.
• Support sales and marketing goals through intentional communication that strengthens customer relationships and enhances the customer experience.
• Monitor aftermarket performance by tracking back-order parts service and safety bulletins and producing reports as needed.
• Provide leadership by training team members coordinating meetings mentoring peers and guiding problem-solving efforts.

MINIMUM QUALIFICATIONS

• Bachelors Degree in a related field and five (5) or more years of relevant experience in manufacturing customer service or construction OR eleven (11) or more years of relevant experience
• Ability to travel up to 10% of time
• Ability to read and apply engineering prints manuals (parts and service) and schematics (electric pneumatic & hydraulic)

STANDOUT QUALIFICATIONS

• Previous leadership or project management experience
• Proficiency with Microsoft Office Suite
• Strong interpersonal and active listening skills
• Ability to apply practical problem-solving in complex situations
• Familiarity with aftermarket offerings (Parts Service and Programs) ideally within the S-Series product line

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Pay Range:

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.