Director of Retail Training & Development

Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!

The Director of Retail Training & Development is responsible for creating implementing and overseeing all training programs that enhance the performance engagement and career growth of retail employees. This role will focus on building consistent training standards across all retail locations developing leadership capabilities and ensuring exceptional customer experiences. The Director partners with retail leadership HR and operations to align training initiatives with overall business goals retail KPIs and brand culture.

Key Responsibilities

Training Strategy & Program Design

• Develop a comprehensive training and development strategy that supports Aroma360s KPIs.
• Manage the Training and QA development Calendar to ensure this aligns with seasonal planning and promotions
• Lead and Audit Operational excellence and customer journey across all retail locations.
• Design and deliver onboarding product knowledge sales leadership and compliance training programs.
• Implement blended learning solutions (in-person digital e-learning coaching).
• Maintain training library of content and ensure all resources are accurate.

Leadership Development

• Create career development frameworks/succession planning for retail associates managers and district leaders.
• Partner with HR to identify high-potential employees and build succession planning programs.
• Identify future corporate retail trainers to leadership for HR pipeline.

Retail Performance Enablement

• Ensure training content directly improves retail KPIs
• Sales conversion average transaction value membership/loyalty enrollment and customer satisfaction scores.
• Partner with marketing and retail sales teams to create training content for any new promotions and NPD launches
• Build performance dashboards to track the impact of training on business KPIs.

Operational Excellence

• Standardize training manuals SOPs and certification processes across all stores.
• Partner with operations to ensure compliance with safety HR and regulatory standards.
• Ensure the staff handbook is updated and reflects

Team Leadership & Collaboration

• Lead and mentor a team of training managers instructional designers and facilitators.
• Partner cross-functionally with Marketing HR Operations and Store Planning to align training initiatives with business priorities.

Continuous Improvement

• Research retail learning trends and introduce innovative approaches to training.
• Collect feedback from employees and store leadership to refine training materials and delivery methods.

Qualifications

• Bachelors degree in Business HR Education or related field (Masters preferred).
• 8 years of progressive experience in retail training development or retail operations leadership.
• Proven success in building scalable training programs across multi-store organizations.
• Strong knowledge of instructional design adult learning principles and digital training tools (LMS e-learning platforms).
• Excellent communication presentation and leadership skills.
• Willingness and ability to travel frequently to retail locations (up to 4050% of the time).

Competencies

• Strategic thinker with strong execution skills.
• Luxury Standards eye for detail.
• Inspiring leader and coach.
• Data-driven with the ability to link training initiatives to measurable business outcomes.
• Adaptable innovative and highly collaborative.

Salary and Benefits

• $90K-$110K based on experience commissions
• Comprehensive medical health coverage including dental and vision insurance.
• Life insurance for peace of mind.
• Paid time off to recharge.
• 401(k) plan for long-term financial security.
• Employee discounts on our premium products and services.
• Paid training and professional development opportunities.
• Fun and engaging company events.

Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race color religion sex sexual orientation gender identity national origin veteran or disability status or any other legally protected characteristics. We are committed to promoting diversity equity and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.