Senior Product Manager (Remote)

Senior Product Manager (Remote)

Full Time

Our Organization:

CDP a Boston-based public benefit corporation uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMOs) with outsourced marketing data analytics fundraising and technology services. These services help PMOs raise more net income grow their donor files faster lower their fundraising costs and free up development talent allowing stations to better focus on local engagement. Since its inception CDP has delivered more than $1 billion in membership revenue for local PMOs participating in its services and has become the most widely adopted Public Media service in the history of public media.

Just as CDP is committed to supporting public media organizations around the country we are equally committed to supporting each of our team in their own professional development.

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Job Summary:

The Audience Activation Platform (AAP) is CDPs newest offering for mission-driven organizations aiming to build a more perfect view of the entire donor. We gather insights everywhere from real-world and virtual events to socials volunteer donation and other activities. With this comprehensive connected and real-time data organizations can glean novel insights about what truly drives donor behavior and tailor activities accordingly.

The Senior Product Manager (SPM) will lead and manage a small cross-functional team taking the AAP from 0-1 and beyond. This leader will define the vision strategy and roadmap for AAP align them with CDPs mission and broader outcomes and develop novel customer segments and use cases for the product suite. Accountable for P&L including reporting to the executive team board and other stakeholders the SPM will pioneer a new product area for CDP.

More importantly the SPM is at the forefront of our mission to sustain a thriving public media system and our larger mission to better connect organizational missions to with those who can support them everywhere. This role will be pivotal in the evolution of CDP and in how non-profits engage with their audiences.

How youll contribute:

Product Management

• Define the Vision & Strategy Craft a vision for AAP that challenges inspires and drives the team and organization. Design a living adaptive strategy to achieve that vision aligned with our organizational strategies and organizational mission to support the resiliency and of Public Media and other non-profits
• Go To Market - Collaborate with CDPs Member Service Bureau (MSB) Epiphany Product teams Client Services and others to create GTM strategies designed to ensure product adoption. Develop clear messaging pricing and segmentation to maximize organizational outcomes for AAP.
• Understand the Customer Establish segments persona and metrics to deeply understand workflows needs pain points and decision-making process for current and future customers users and stakeholders.
• Roadmap Articulate the tactical priorities that drive vision forward including innovation and experimentation in addition to features architecture and other efforts. Balance current and long term customer delight alongside business and organizational objectives.
• Drive Execution lead the team to deliver on insights and capabilities to clients with predictability quality and delight.
• Measures and KPIs Define north star metric KPIs and success criteria. Measure product and team performance and iterate based on usage sentiment and feedback.

People & Team Leadership

• Coach and Develop Individuals and the Team Support the career skills and capabilities growth of the individuals under their stewardship. Challenge and support the teams performance through coaching mentoring and expert leadership.
• Align Individual Goals with Product & Organizational Outcomes
• Foster a high performance collaborative team environment
• Measure and Improve Team Performance Using product and customer data internal feedback and team retrospectives drive performance by supporting continuous and iterative improvements on the team.

Experience/Skills

Required

• 5 years as product manager
• 3 years leading a cross functional team
• Bachelors Degree or equivalent
• Proven success driving Go To Market strategies
• Strong Data-driven Product management orientation

Preferred

• Proven success taking a product from 0-1
• Client Services or non-profit client support

Educational Requirements

• Bachelors Degree or equivalent

Behaviors and Attributes

• Communicative & Collaborative Able to adapt communication mode and style for teams individuals and situations seamlessly and naturally
• Situationally Aware Be the first to notice issues as they arise and actively work to resolve
• Adaptive Leadership Lead change in a rapidly evolving organization even when that change is new to you
• Trusted Advisor Engender trust and build psychological safety with every interaction
• Enthusiastic High-energy motivated and driven
• Continual improvement - Constantly growing ones craft learning new tools and techniques and sharing these within and among teams
• Conflict resolution - Must be able to facilitate discussion of multiple approaches and drive resolution
• Assertive be a voice of reason and authority make the tough calls in the face of resistance to change
• Enabling Leadership I do whatever I can to improve the teams outcomes
• Inclusive Leadership-Actively seeks out and values diverse perspectives ensuring all voices are heard and respected in decision-making and problem-solving fostering an environment where everyone feels they belong and can contribute fully.

We strongly encourage individuals from historically marginalized and underrepresented groups to apply even if you dont meet every qualification. We value diverse perspectives lived experiences and commitment to public CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day. Successful candidates will identify easily with a set of character attributes as listed below:

Inclusive mindset: You embrace and demonstrate an inclusion mindset and role model these behaviors for the organization.

A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.

A Critical Thinker: You regularly look for ways to find efficiencies innovate and make improvements where you can.

Process Oriented: Youre able to understand work in create and improve processes.

A Collaborator: Youre a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.

Someone Who Seeks to Learn: You are eager to listen study and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.

Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.

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CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race color ethnicity ancestry national origin nationality immigration status citizenship religion or religious creed (or belief where acceptable) sex/gender sexual orientation gender identity and gender expression pregnancy marital status age citizenship marital status handicap or disability genetic information or characteristics (or those of a family member) Veteran or military status political belief or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability you may contact us at.