Tech Support Student Assistant (FWS)

• Campus & Student Support (Facilities & Customer Service):
• Answer phones and greet and assist students staff faculty and visitors at the Warrior Welcome Hub (front counter).
• Monitor hallways classrooms and common areas; report any concerns to university officials or Securitas as needed.
• Assist with classroom and event readiness by reviewing schedules and ensuring space setup and cleanliness.
• Offer general administrative and logistical support for classes events and activities.
• Promote a safe welcoming and organized campus environment.
• Technology Support (Client Services / IT Help Desk):
• Answer the Stockton Campus OIT Help Desk Line and provide basic technology assistance and referrals. Help students with obtaining Warrior ID cards.
• Provide tier 1 technical support for computers printers and classroom equipment.
• Assist with tier 2 support tasks under supervision of professional staff.
• Use the universitys problem ticketing system to log and track support requests.
• Act as a liaison between users and IT staff to resolve issues efficiently.
• Help ensure compliance with computer lab and network use policies
• Other duties as assigned.

• Familiarity with university systems such as Canvas myStanState OneDrive and Teams.
• Experience supporting classroom technology or working in a help desk/lab assistant role.
• Ability to remain calm and helpful in high-stress or technical troubleshooting situations.

• Demonstrated customer service experience and a positive helpful attitude.
• Basic computer skills including experience with Windows and/or MacOS Microsoft Office/365 internet browsers and email.
• Ability to troubleshoot technical issues and explain solutions in a non-technical manner.
• Ability to work both independently and as part of a team in a fast-paced service-oriented environment.
• Dependable detail-oriented and adaptable to changing needs.
• Must be able to lift 40 pounds.
• Undergraduate students must be registered/enrolled in a minimum of six (6) Fall/Spring units.
• Must have received and accepted Financial Aid award for the current semester/year in which you are applying.

Pursuant to theJeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Actthe annual security report (ASR) is now available for viewing at The ASR contains the current security and safety-related policy statements emergency preparedness and evacuation information crime prevention and sexual assault prevention information and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle Turlock CA 95382.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race religion color ancestry age disability genetic information gender gender identity gender expression marital status medical condition national origin sex sexual orientation covered veteran status or any other protected status. All qualified individuals are encouraged to apply.

Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at . California Relay Service is available at voice and a federal contractor we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Stanislaus hires only individuals lawfully authorized to work in the United compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE

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