Customer Service Specialist Part-time Fixed Term

Customer Service Specialist part-time fixed term

Position Description

• Shift work 24/7 (will include weekends and public holidays)
• Fixed term contracts available varying from 40 hour/fortnight to 50 hour/fortnight
• Starting early November 2025 to end April 2026 (or part thereof)
• Wellington based

He kōrero mō mātou About us:

At KiwiRail we connect New Zealanders sustainably powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission Stronger Connections Better New Zealand highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse inclusive and supportive workplace we empower everyone to contribute their best. If youre passionate about innovation and safety wed love to welcome you onboard.

He whakamārama mo te tūranga mahi About therole:

We have great summer opportunities for motivated Customer Service Specialists to join our team on a part-time fixed-term basis looking after our Interislander passengers and their luggage. Ideally we need you on board from early November 2025 to end of April 2026 or earlier by negotiation.

Youll not only provide exceptional customer service delivery to our passengers you will also:

• Coordinate passengers and their bookingsAssist with ticketing and check-in services for both passengers their vehicles and commercial vehicles
• Ensure passengers luggage is well looked after and properly labelled
• Provide general travel advice and information to our passengers

We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.

Ngā pukenga e rapu nei mātou What (skills) you will bring:

To be successful in this role you must:

• Be able to think on your feet in a fast-paced environment
• Have a strong customer focus with the ability to relate to people at all levels
• Have a sense of urgency and work with speed and accuracy
• Be a great problem solver
• Maintain your composure and help keep passengers calm in high stress situations
• Have impeccable attention to detail and a talent for multi-tasking
• Have exemplary communicationand interpersonal skills
• Have a moderate level of physical fitness as lifting of passengers luggage is required

Nōu te rourou Whats in it for you:

• Part-time gives you work/life balance a chance to earn and still enjoy the summer weather
• Great experience to add to your CV
• Fantastic penal rates (double time on Sun time and a half on Sat and time and a quarter for weekday night shifts)

Kua rite kia rite Ready to Make a Difference

Applications close: 19 October 2025

Please note we will be shortlisting and interviewing as we advertise so be in quick with your application!