QA Team Leader
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Team Leader in the Lead Conversion Department will be responsible for overseeing and managing a team of counselors/Telecounselors focused on converting leads into successful enrollments. The ideal candidate will have a proven track record in sales or lead conversion strong leadership skills and a passion for the education sector. This role requires a dynamic individual who can motivate their team to meet targets while maintaining a high standard of service.
Key Responsibilities:
- Lead and Manage the Team:
- Supervise and mentor a team of counselors/Telecounselors responsible for lead conversion.
- Set daily weekly and monthly targets for the team and ensure they are met.
- Conduct regular performance reviews and provide feedback to improve individual and team performance.
- Supervise and mentor a team of counselors/Telecounselors responsible for lead conversion.
- Optimize Lead Conversion Processes:
- Develop and implement strategies to increase the conversion rate of leads into successful enrollments.
- Monitor and analyze conversion metrics identifying areas for improvement and making data-driven decisions.
- Collaborate with the marketing and operations teams to ensure a seamless lead-handling process.
- Develop and implement strategies to increase the conversion rate of leads into successful enrollments.
- Training and Development:
- Conduct regular training sessions to enhance the skills and knowledge of the team.
- Keep the team updated on the latest industry trends educational institutions and visa regulations.
- Promote a culture of continuous learning and professional development within the team.
- Conduct regular training sessions to enhance the skills and knowledge of the team.
- Reporting and Analysis:
- Prepare regular reports on lead conversion rates team performance and other key metrics.
- Present insights and recommendations to senior management for improving the lead conversion process.
- Prepare regular reports on lead conversion rates team performance and other key metrics.
Requirements
- Bachelors degree in any field.
- 2 years of experience in sales lead conversion or a related field with at least 1 year in a leadership role.
- Strong understanding of the conversion metrics.
- Excellent communication negotiation and interpersonal skills.
- Proficiency in CRM software and MS Office Suite.
- Ability to work under pressure and meet tight deadlines.
- Strong analytical skills and the ability to interpret data effectively.
- Passion for helping students achieve their educational goals.
Benefits
- Competitive salary with performance-based incentives.
- Opportunities for professional development and career growth.
- A positive and collaborative work environment.
Required Skills:
Bachelors degree in any field. 2 years of experience in sales lead conversion or a related field with at least 1 year in a leadership role. Strong understanding of the conversion metrics. Excellent communication negotiation and interpersonal skills. Proficiency in CRM software and MS Office Suite. Ability to work under pressure and meet tight deadlines. Strong analytical skills and the ability to interpret data effectively. Passion for helping students achieve their educational goals.
Required Education:
Graduate
Company Industry
IT Services and IT Consulting
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
