Client Expierance Administrator
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Client Experience Administrator
Company: Currency Partner
Location: Cape Town
Number of Openings: 1
Salary Type: Annual
Currency: Rand (R - South Africa)
Job Responsibilities:
- Act as the primary point of contact for clients ensuring a seamless communication experience.
- Manage client inquiries support requests and feedback efficiently and professionally.
- Develop and maintain strong relationships with clients to enhance their experience and foster loyalty.
- Gather and analyze client data to identify trends and areas for improvement in service delivery.
- Work collaboratively with various departments to resolve client issues and expedite service solutions.
- Assist in developing client experience strategies and initiatives to increase satisfaction levels.
- Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for further engagement.
- Prepare reports on client feedback and performance metrics for management review.
- Stay informed about industry trends and best practices in client experience to implement innovative solutions.
Essential Qualifications:
- Bachelors degree in Business Administration Communications or a related field.
- Excellent communication skills both verbal and written.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and CRM software.
- Ability to work independently as well as in a team-oriented environment.
- Critical thinking and problem-solving skills to address client concerns promptly.
Desired Experience:
- Minimum of 2 years of experience in client support or customer service roles.
- Experience in the financial services sector is preferred but not mandatory.
- Demonstrated ability to enhance client satisfaction and improve service delivery.
- Prior experience with data analysis and reporting related to client feedback is a plus.
Salary & Benefits:
- Competitive annual salary commensurate with experience.
- Health and wellness benefits.
- Opportunities for professional development and training.
- Paid time off and flexible working arrangements.
- Supportive and dynamic work environment.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
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