Workflow Coordinator

Key responsibilities and deliverables

As a pivotal member of the Assistant Center Team your responsibilities will be wide ranging including but not limited to:

• Utilizing the Service Now platform to assess and assign each fee earner request
• Maintain target SLAs established by team management troubleshooting and problem solving as necessary
• Provide coaching and training as needed to Legal Assistant team demonstrating knowledge of Freshfields resources best practices and procedures
• Ensure high quality support is being provided gathering feedback as needed
• Be an ambassador for the US support team to fee earners
• Foster high standards of client service
• Participate in recruiting and onboarding efforts as needed
• Work closely with US team management on performance related matters
• Project work as requested

Key requirements (Communication/skills/experience)

Essential

• This is a hybrid role requiring in office presence four days a week in our Freshfields Raleigh office.
• Associates degree/Bachelors degree
• 1-3 years of administrative support experience in the legal or professional services industry.
• Strong technical skills including knowledge of Microsoft Office including Word PowerPoint Outlook and Excel as well as the ability to learn additional programs used by the support team.
• Ability to learn and implement best practices for support as outlined during training and coaching sessions.
• Availability to work 7:30am - 3:30pm ET shift

Competencies

• Excellent interpersonal skills with the ability to build relationships with key stakeholders and work collaboratively within a team.
• An ability to work well in pressured situations while maintaining a professional attitude.
• Able to work fast accurately and to tight deadlines.
• Independent self-starter able to problem solve and take full ownership of assigned tasks.
• Excellent communication skills both written and oral with an ability to interact at all levels.
• Excellent organizational skills and attention to detail.
• Ability to demonstrate absolute discretion with sensitive and confidential information.
• An enthusiastic and committed approach whilst always remaining flexible and proactive.
• Ability to prioritize tasks conflicting demands and deadlines and act on own initiative.
• A strong team player with an ability to form supportive relationships throughout the firm.
• Adaptable and open to change.
• Willingness to broaden experience and develop skills further.

For individuals assigned and/or hired to work in New York and California Freshfields is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the States of New York and California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $55000 to $70000.

EEO Statement
Freshfields Bruckhaus Deringer US LLP is proud to be an equal employment and affirmative action employer. Our policies and practices will be free from unlawful discrimination based upon race color ethnicity religion creed sex (including pregnancy childbirth or related medical conditions) national origin citizenship immigration status ancestry age marital status protected veteran status military service disability medical condition genetic information sexual orientation gender identity or any basis prohibited under federal state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices including sexual harassment.

Disability Accommodation for Applicants to Freshfields Bruckhaus Deringer US LLP
Freshfields Bruckhaus Deringer US LLP is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may use the alternative email address below to contact us about your interest in employment at or you can send your resume to or you can call us at 1-.