IT Director, Commercial & Customer Solution Delivery

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

You will lead the delivery and adoption of enterprise solutions that enable Sales Marketing and Customer Service this role you will drive execution of solution roadmaps ensure measurable business value and champion adoption across the enterprise. You will partner closely with IT and business stakeholders to deploy and optimize platforms such as Salesforce Microsoft Dynamics CPQ and eCommerce ensuring alignment with strategic priorities and consistent delivery results.

Core Responsibilities

• Lead solution delivery across CRM CPQ Service and eCommerce portfolios ensuring projects are completed on time within scope and aligned with business goals.
• Translate business priorities into delivery plans shape high-level requirements and secure funding approval through compelling business cases.
• Manage and guide implementation partners ensuring solutions meet enterprise standards and deliver expected business value.
• Engage with stakeholders in Sales Marketing and Customer Service to drive alignment adoption and consistency across functions.
• Ensure governance and compliance following enterprise PMO security SOX and data governance standards.
• Champion innovation and continuous improvement by identifying opportunities to accelerate roadmaps enhance delivery effectiveness and improve customer experience.

Required Qualifications

• Bachelors degree in Business Administration Information Technology or related field.
• Masters degree preferred.
• 10 years of IT solution delivery enterprise applications leadership or business relationship management.
• Proven track record leading large-scale delivery programs across CRM CPQ and digital platforms.
• Expertise in Salesforce Microsoft Dynamics SAP CPQ solutions and reporting/analytics (Power BI Tableau).
• Strong understanding of B2B sales service and customer-facing processes.
• Demonstrated experience in portfolio governance compliance and IT/business alignment.
• Excellent communication and stakeholder management skills with ability to influence at all levels.
• Experience with Agile and hybrid methodologies and vendor/partner management.

Preferred Qualifications

• Experience fixing or redesigning poorly structured data or process flows.
• Familiarity with advanced analytics and automation to support digital adoption.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.