HR Admin Team Leader – Assistant Manager – English – Hybrid Wroclaw.

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of HR Admin Team Leader Assistant Manager English Hybrid Wroclaw.
Responsible for leading monitoring and coordinating the activities of the team on a daily basis while ensuring an optimal and compliant operations eco-system.
The HR Admin Team Leader also coordinates on a regional level the relationships with internal and external stakeholders audit and local and national recruitment agencies as well as 3rd party vendors related to HR Admin processes. Should be a professional with experience leading scaled operations in the Life Science industry background.

Responsibilities
Leads the teams to ensure successful management of all relevant processes
Our EMEA HR Admin work is divided into four country clusters a Team Leader is responsible for all Data Management (DM) Talent Acquisition (TA) Total Rewards (TR) and Customer Interaction Center (CIC Tier 1) processes within one country cluster.
Serve as Single Point of Contact (SPOC) for one specific workstream (DM TA TR or CIC) across all clusters within the EMEA HR Admin team
Provides coaching direction and leadership support to team members to achieve business results.
Ensure the team has the right skills and competencies to manage all programs processes and procedures within the talent acquisition process
Work in collaboration with cross-functional operation technical and corporate teams to successfully manage large-scale projects such as continuous improvement initiatives technology updates/upgrades acquisitions/divestitures etc.
Oversees process improvements for all relevant processes within their domain
Follow all GDPR and data confidentially requirements within defined policy and practices.
Contributes to the regular operations review and quarterly business review of vendor performance relative to contractual Service Level Agreements (SLA).
Consults closely with international business leaders and regional partner resource heads to establish process approaches and programs and ensures alignment with overall company policies programs and business objectives.
Provides leadership to assigned personnel through effective objective setting delegation motivation and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. Oversees the activities of Representatives. Assigns schedules and coordinates personnel.
Maintains positive networking and relationships with senior program leaders and key stakeholders to ensure and influence program design and efficacy and build highly effective end to end processes.
Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach mentor and help all his/her direct reports to be motivated and engaged to grow their career with Genpact. Assists in interviewing and assigning new personnel as necessary.
Ensures performance metrics are effective and professionally conducted. Representatives are properly trained and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers vendors and other external business contacts.

Qualifications we seek in you!
Minimum Qualifications / Skills
Relevant experience in leading teams be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization.
Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis.
Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics.
Time Management: Should be able to manage his/her own time well and coach front line managers and agents staff to do the same.
Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers.
Experience or background in HRO/Customer Service.
Knowledge of MS Office (Excel Power Point)
Fluent English
Minimum Bachelors degree

Preferred Qualifications/ Skills
Knowledge of Workday and Service Now
Able to improve the process and motivate the team to do the same
What can we offer
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Insurance Luxmed additional vacation days biking policy

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.