Housekeeping Supervisor

Job Title

Position: Housekeeper Supervisor

Reports to: Housekeeping Manager / Assistant Manager

Responsible for: Room Attendants / Linen Porter / Laundry Assistant

Location: Aldwark Manor Estate Aldwark Nr. Alne York YO61 1UF

Hours of work: full time or flexible

Benefits:

Apprenticeship and other development opportunities.

Share of gratuities.

Hospitality Rewards platform.

Employee Assistance Program.

Free meals on duty.

Refer a friend bonus.

Free golf for yourself and discounted for friends and family.

Uniform provided.

Food and Beverage Discount when dining at our Hotel of 20%

Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.

Over the last few years the Hotel has undergone major renovations in the bedrooms restaurant residents lounge sports bar and all public areas. This year we will starting our new and opulent spa and state-of-the-art leisure areas as well as our new meeting rooms and additional 17 bedrooms. The leisure facilities opening later this year with the new spa bedrooms and meeting space opening 2026

Our mission statement: Never be ordinary in our product quality or people with the aim of being Always Aldwark in meeting our guests and team expectations.

Main duties and purpose of the role:

• To ensure that high standards of cleanliness are maintained throughout the hotel with the supervision and inspection of all guest rooms and areas.
• To be fully aware of all hotel services and activities.
• To allocate areas of cleaning on a daily basis fairly in accordance with hotel procedures and hotel business.
• To be fully aware of linen procedures and assist with linen stocktakes as required.
• To ensure the correct use of cleaning agents on all surfaces.
• To assist with the periodic cleaning of areas as requested.
• To be fully aware of and strictly adhere to security procedures laid down by the hotel and company. This to include keys stock and property.
• To record and report all faults and damage arising to Maintenance.
• To ensure all housekeeping equipment is used safely and effectively.
• To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
• To assist with the housekeeping operation as necessary i.e. servicing of guest rooms etc.
• To record report and process lost property according to hotel procedures.
• To assist with the training of team members
• To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
• The ability to take the initiative
• Organisation and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures
• Discretion: not disturbing guests

The above is a non exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.