Director of Housekeeping
Director of Housekeeping
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Job Description
The Director of Housekeeping at Cambridge House will shape the heart of our guest experience through meticulous care thoughtful leadership and refined operational expertise - setting the benchmark for cleanliness comfort and understated luxury in Mayfairs newest icon.
This role calls for an inspiring leader who thrives under pressure blending precision with intuition to create an environment that feels effortlessly elegant and genuinely welcoming. Equally invested in their team guests and the bottom line the Director of Housekeeping has a unique opportunity to define operations from the ground up - building a culture that is both warm and empowering as well as professional and precise.
Key Responsibilities:
Build a positive and accountable working culture where team members feel valued empowered and motivated to grow
Build train and inspire a team that embodies excellence care and professionalism.
Establish and maintain the housekeeping standards for guest rooms suites public areas corridors and laundry aligned with Cambridge Housess style and luxury promise.
Lead the pre-opening housekeeping setup: inventory selection (linen amenities uniform) workflows SOPs and supplier relationships.
Oversee shift scheduling team members deployment and workload planning to ensure fair coverage and support team wellbeing.
Conduct regular inspections and audits to ensure flawless presentation comfort and cleanliness.
Monitor guest preferences and feedback to continually refine the housekeeping experience.
Track and forecast costs with precision identifying opportunities for efficiency and savings without compromising quality.
Negotiate supplier terms and control purchasing in line with operational goals.
Align financial decision-making with wiser business performance targets and sustainability objectives.
Manage the department budget including labour costs supplies laundry uniform and amenity expenses.
Collaborate closely with Operations Guest Services and Engineering teams to anticipate maintenance/repair needs FF&E refreshes and guest preferences.
Implement and uphold all health safety hygiene and sustainability standards in line with legal requirements and best practice - including chemical handling linen care allergen control and waste management.
Stay ahead of trends and technologies in luxury housekeeping incorporating best-in-class tools and approaches to keep Cambridge House at the forefront.
Qualifications :
Extensive leadership experience (4 years) in Housekeeping in luxury hotel environments with a proven ability to lead teams deliver guest excellence and manage complex operations.
Strong financial acumen: including budget management cost control purchasing forecasting.
People-first mindset with outstanding planning organisational and people-management skills.
Guest-focused precision with an eye for detail and an uncompromising standard for cleanliness presentation and guest comfort.
Proficiency with housekeeping software and PMS.
Composed collaborative and solutions-oriented under pressure.
Additional Information :
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
