Senior Product Designer

We believe conversations will become the #1 way to shop.

At Gorgias were building the platform that makes this real: a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal seamless and intelligent. By combining deep product expertise with the latest in AI were making shopping feel more natural human and connected than ever before.

To win we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy Gorgias is building the foundation for the next decade of ecommerce where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Design Team at Gorgias

At Gorgias our design team drives product innovation across the entire customer support journey. Were a group of 12 designers spread across New York Paris and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high-velocity execution async collaboration and design excellence. And were craft-focused. Were all-in on design excellence (our upcoming redesign will make your designer heart skip a beat).

Were now looking for a Senior Designer to help us optimize and scale our product experience through data-informed UX design. This is a high-impact role focused on accelerating product-led growth by improving onboarding activation conversion and expansion.

What Youll Do

Youll lead design for key growth initiatives owning the user journey from first touch to power user. Your mission is to uncover friction ship experiments and design experiences that convert and retain.

Key Responsibilities:

• Lead design for experiments: A/B test variants onboarding flows and feature adoption nudges

• Identify friction points across the user journey using data research and product signals

• Own UX for growth experiments from concept to shipped experience

• Prototype using Figma and modern AI tools (e.g. Lovable V0 Cursor)

• Translate product and business goals into intuitive impactful UX

• Balance rapid iteration with exceptional UI craft and polish

• Influence product strategy with a data-driven test-and-learn mindset

Who You Are

Youre a high-output designer with sharp instincts strong visual design and a hunger to move fast and make things better.

You have:

• A portfolio that shows measurable outcomes

• 4 years of product or growth design experience ideally in SaaS or B2C environments

• Advanced Figma skills and familiarity with modern prototyping workflows

• Experience designing for experimentation: A/B testing funnel optimization behavioral triggers

• Deep understanding of product metrics and how UX drives conversion

• Bias for action you ship fast test ideas and iterate based on results

• Direct communication style and ability to influence cross-functional teams

• Passion for design systems experimentation and delivering user value

Nice to Have:

• Experience working in a product-led growth company

• Familiarity with AI-first design tools like Lovable V0 or Cursor

• Experience designing for freemium or tiered subscription models

Our Hiring Process

1. Intro Call & Portfolio Review with Gerard (Talent Acquistion)

2. Hiring Manager Interview with Bora (VP Product Design)

3. Portfolio Review - Ines Natasha Jeremie ((Product Design members))

4. Case Study Presentation to Bora Emi & Chris (Product Design members)

5. Leadership Interview with Thomas (VP of Product)

6. Reference Check and offer

Perks & Benefits

• 5-week vacation (We follow each countrys appropriate PTO Laws)

• Paid sick leave

• Paid parental leave (16 weeks)

• MacBook Pro

• Personal credit card to buy lunches (youll have your own Gorgias credit card)

• We provide private health insurance and retirement pension

• Get up to $700 USD to set up your workstation at home (working from home should feel breezy)

• Get up to $2000 USD of learning material per year (includes books courses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias
At Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research write analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT Claude Granola Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows and each team has AI champions who showcase fresh ideas during weekly company-wide standups now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy but as a multiplier helping us move faster think deeper and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications with human oversight at every stage.

Diversity & Inclusion at Gorgias
Were committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds experiences and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process please contact us at .

Required Experience:

Senior IC