25 Application Support Analyst Student Information Systems

Pueblo, CO - USA

Monthly Salary: Not Disclosed

Posted on: 05-10-2025

Vacancies: 1 Vacancy

Job Summary

Position Type:
Technology

Date Posted:
10/2/2025

Location:
Technology Services

Closing Date:
10/12/2025

It is essential that all employees of Pueblo School District 60 understand our mission is to provide a high-quality education that assures each student the knowledge skills and dispositions to lead a life of purpose and impact. Employees support the community and thrive in connecting with our students by embracing the core values of the district which state:

We believe that the success of every student is our most important commitment.
We believe that collaboration and engagement with our community parents staff and students are essential to our success.
We believe that we must act with integrity celebrate diversity and promote equity.
We believe that each individual must be treated with dignity and respect.
We believe that the social and emotional well being of our students is as important as their academic needs.
We believe that it is our responsibility to provide a safe positive and supportive environment for our students and staff
We believe that our community heritage traditions and history should inform our response to future student and district needs.

As we embrace these values and consider their impact we will achieve our vision of being a high performing school district that inspires community confidence. Each employee plays a part and that contribution should bring us closer to helping each student achieve their dreams.

Job Title: Application Support Analyst Student Information Systems
Work Year: 220 Days
Department: Technology
Reports To: Applications Manager
Salary Range: APT Salary Schedule
Benefits:Fringe Benefitsbased on Schedule C Benefits
Status: FLSA Status: Exempt

SUMMARY:
The Application Support Analysts role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers such as operations development and other business units. The Application Support Analyst is also responsible for assisting in the design delivery and improvement of in-house software applications training programs and related courseware. Specifically the student information system

QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED:

Equivalent of Bachelors Degree in Computer Science Information Systems or related field and four (4) years experience managing applications and/or systems management
Valid Colorado Driver License and ability to be insured by District Insurance Carrier
Employee must complete a fingerprint-based criminal background check and must be cleared by the Office of Human Resources
Must be able to communicate effectively in English both orally and in writing using proper grammar and vocabulary

PREFERRED:

Masters Degree in Computer Information Systems IT Managementor related field
Certifications in Microsoft SQL Oracle or similar database systems
Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) Certification
Prior experience in a medium to large sized K-12 public school district
Prior experience managing and/or supporting a student information system such as Infinite Campus

SKILLS AND KNOWLEDGE:

In-depth hands-on knowledge of and experience with enterprise and desktop applications including Microsoft Office Google Docs/Sheets/Slides etc.
Proven experience with troubleshooting principles methodologies and issue resolution techniques.
Broad knowledge of programming languages and techniques including SQL queries.
Able to develop and interpret technical documentation for training and end user procedures.
Knowledge of trends in technology relating to software applications.
Experience with building and maintaining databases for query and problem tracking.
Good understanding of the organizations goals and objectives.
Highly self-motivated and directed.
Ability to absorb new ideas and concepts quickly.
Good analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to conduct research into software development and delivery concepts as well as technical application issues.
Ability to present ideas in business-friendly and user-friendly language.
Very strong customer service orientation.
Excellent written oral interpersonal and presentational skills.
Experience working in a team-oriented collaborative environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following statements of duties and responsibilities are intended to describe the general nature and level or work being performed by individuals assigned to this position. These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position. This organization believes that every individual makes a significant contribution to our success. That contribution should not be limited to assigned responsibilities. Therefore this position description is designed to define primary duties qualifications and job scope but should not limit the incumbent nor the organization to the work identified. It is our expectation that every employee will offer his/her services wherever and whenever necessary to ensure the success of the Districts/departments goals. Actual duties responsibilities frequency and percentages may vary depending upon building assignments and other factors.

Create and deploy feedback mechanisms for end users. Analyze results make recommendations for support process improvement and implement changes.
Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
Conduct research into software application products and services in support of development and purchasing efforts.
Provide support for the testing of new and existing software applications under development or consideration for purchase.
Field incoming problem tickets from end users to resolve application and software issues within servers databases and other mission-critical systems.
Document all pertinent end user identification information including name department contact information and nature of problem or issue.
Prioritize schedule and administer all instances where enhancements and defect resolution are required.
Record track and document the problem-solving process including all successful and unsuccessful decisions made and actions taken through to final resolution.
Communicate application problems and issues to key stakeholders including management development teams end users and unit leaders.
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as pertains to the Student Information System.
Maintain and enhance performance of all new and existing software and applications across the organization as pertains to the Student Information System.
Identify and learn appropriate software applications used and supported by the organization.
Coordinate with department heads to assess departmental application training needs and objectives.
Participate in the design development and delivery of software applications training programs and individual classes.
Manage and/or provide guidance to junior members of the team.

NON-ESSENTIAL DUTIES:

Perform any and all other duties as assigned by the Applications Manager or Director of Technology

The physical demands work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:
While performing the duties of this job the employee is required to stand; walk; sit; use hands and fingers to handle or feel. The work requires the use of telephone and using fingers to operate computer keyboards. The employee is continually hearing and speaking to exchange information. The employee is required to reach with hands and arms; climb or balance; and stoop kneel crouch or crawl.

In a 9-hour workday this job requires:
R Rarely (Less than .5 hr per day) O Occasionally (.5 2.5 hrs per day)
F Frequently (2.5 6 hrs per day) C Continually (6 9 hrs per day)
NA Not Applicable

Physical Requirements
Sitting	Continually
Stationary Standing	Occasionally
Walking (level surface)	Occasionally
Walking (uneven surface)	Rarely
Crawling	Rarely
Crouching (bend at knees)	Occasionally
Stooping (bend at waist)	Occasionally
Twisting (knees/waist/neck)	Occasionally
Turn/Pivot	Occasionally
Climbing (stairs)	Occasionally
Climbing (ladder)	Rarely
Reaching overhead	Occasionally
Reaching extension	Frequently
Repetitive use arms	Frequently
Repetitive use wrists	Frequently
Repetitive use hands grasping	Occasionally
Repetitive use hands squeezing	Occasionally
Fine manipulation	Continually
Using foot control	Rarely
*Pushing/Pulling Maximum weight: 50 lbs.	Frequently
Lifting Maximum weight: 50 lbs.	Frequently
Carrying Maximum weight: 50 lbs.	Frequently

WORK ENVIRONMENT:
Employee will work primarily in a school/office environment with both natural and fluorescent lighting with moderate to loud noise levels.

Instructions for Applying:

All applicants interested in and qualified for the posted position must submit an online application. Applications that are incomplete and/or not submitted will not be forwarded to the hiring administrator for review. The following will need to be uploaded with the application: current cover letter for the posted position; current resume; copy of transcripts conferring required degree and any other materials requested on the application.

Please note: If hireda new hire packet will be emailed and must be completed prior to processing. Fingerprints will be required for all employees of Pueblo School District 60 prior to your processing date.

Pueblo School District No. 60 does not discriminate on the basis of race creed color sex sexual orientation gender identity/expression marital status national origin religion ancestry age disability need for special education services genetic information pregnancy or childbirth status or other status protected by law in admission access to treatment or employment in its educational programs or activities. Additionally a lack of English language skills is not a barrier to admission or participation in activities. The following individual has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Student Support Services Andrew Burns Title IXCoordinator/Compliance Officer for complaints. This individual can be located at 315 West 11th Street Pueblo Colorado 81003 . Inquiries about Title IX can be directed to Pueblo School District No. 60s Title IX Coordinator/Compliance Officernamed herein; the Assistant Secretary for Civil Rights of the Department of Education at ; or both. Complaint procedures have been established for students parents employees and members of the public. (Policy AC AC-R-1AC-R-2 AC-E-1AC-E-2 AC-E-3).

Si tiene alguna pregunta sobre esta información por favor llame a la escuela de su niño.

Required Experience:

Position Type:TechnologyDate Posted:10/2/2025Location:Technology Services Closing Date: 10/12/2025It is essential that all employees of Pueblo School District 60 understand our mission is to provide a high-quality education that assures each student the knowledge skills and dispositions to lead a li...