Client Service Director Commercial Lines

I

GNITE YOUR PASSION * IMPACT WHAT MATTERS

WHO WE ARE.

Breaking Boundaries for 25 years - and counting.

The world is rapidly changing and HUB is here to advise businesses and individuals on how to prepare for the unexpected. With more than 530 HUB offices across North America and ranked 5th among the worlds largest insurance brokers our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions. Our growing team of professionals across North America represents a broad deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

WE LOVE OUR PEOPLE & OUR PEOPLE LOVE US.

We have the competitive exciting and friendly work environment you are seeking. We strategically position our employees for longevity and success by investing in their future and providing continuous opportunities for growth and development. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction. We welcome ALL candidates and are proud of our wonderfully diverse employee population.

WELL TAKE CARE OF YOU.

We care about our people and we mean it. We reward our talented professionals with a competitive salary bonus potential and a variety of benefits to help you reach your health retirement and professional goals. Our suite of benefits includes PPOs HMO HSA FSA vision coverage dental coverage pet insurance paid time off a generous 401k plan and more!

THE OPPORTUNITY:

The Client Service Director (CSD) is a critical leadership position in the Commercial Lines team within the HUB SoCal Region. This role provides service oversight for one or more High Performing Teams (HPTs). Works closely with Producers to

• Ensure the High Performing Teams (HPTs) are effective and hit desired long-term outcomes such as maintaining and improving client retention team member retention and engagement and organic growth levers (such as account rounding cross-sell and more).

• Manage support and coach team members to ensure they are performing effectively in their current roles while also ensuring they develop and grow in their broader career at HUB.

• Utilize data analytics capabilities to identify and understand any root cause issues that are getting in the way of financial health of the accounts and/or books of business.

• Partner with the Commercial Lines Practice Leader to ensure book sizes are optimized across the teams.

• Cultivate and sustain strategic relationships with insurance carrier partners serving as a trusted advisor and value-added collaborator to advance mutual goals and long-term partnerships.

• Provide Commercial Lines Insurance and Client Service thought leadership to the broader team and also directly on select accounts.

• Ensure HUB SoCal is building the next generation of top insurance professionals (via recruiting onboarding and talent brand engagement).

• Be operationally efficient and drive continuous improvement from a desk management technology and broader productivity perspective.

• As a key member of HUB SoCals management team participate in various management and leadership meetings.

WHAT YOU BRING TO THE TABLE

• Team Management: Skilled at managing team dynamics addressing issues and stepping in as needed to maintain performance and morale.

• Client Experience & Service Leadership: Champions a client centric culture by ensuring timely high-quality support and service delivery. Leverages client feedback to inform strategic improvements. Models accountability by meeting commitments and empowering teams to consistently exceed client expectations.

• Business Acumen & Functional Expertise: Brings deep technical and operational acumen within CL/PL/EB leveraging subject matter expertise to guide strategic decisions and optimize performance. Balances client expectations with business goals to ensure aligned results-driven outcomes.

• Financial Acumen: Understand levers that drive book profitability and broader line of business and organizational profitability.

• Operational Efficiency: Ability to identify inefficiencies conduct root cause analyses and implement practical scalable improvements.

• Analytical Thinking: Comfortable using data dashboards and reports (e.g. EPIC Variance A/R) to guide decisions and assess team/account health.

• Emotional Intelligence: Strong interpersonal awareness empathy and skill in navigating complex team or client dynamics.

• Culture of Belonging Leadership: Champion employee engagement community involvement and culture of belonging related initiatives.

• Change Management: Comfortable leading teams through organizational technological or process changes with clarity and care.

• Project Management: Able to develop and manage project plans; Communicates changes and progress; Completes projects on time and budget.

• Digital Enablement & Technical Leadership: Proven ability to drive digital transformation by guiding teams in the adoption integration and optimization of digital tools and technologies to advance business objectives and efficiencies

WHAT YOU BRING TO THE TEAM

• Minimum 7 - 10 years of insurance brokerage experience preferably in Commercial Lines.

• Minimum 3-5 years of leadership experience in the insurance industry managing a department or branch.

• Proficient with computer systems including but not limited to Microsoft Office and EPIC.

• Industry designation (e.g. CPRIA CPCU CIC) considered an asset.

*This position is a hybrid role requiring 4 days in the office and 1 day working from home each week.

**The expected salary range for this position is $150000 - $190000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

TAKE THE FIRST STEP TOWARD AN AMAZING FUTURE.
We want to meet you! Apply today and start your journey to a better tomorrow.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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