Associate Infrastructure Reliability Engineer, Global Operations Command Center (GOCC)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were looking for an Associate Infrastructure Reliability Engineer to join our GOCC Cloud Operations this role you are expected to complete activities associated with providing the 24/7/365 operations required to maintain Manulifes infrastructure and IT services by identifying analyzing and prioritizing events and incidents and completing service requests and BAU tasks.
Position Responsibilities:
Monitoring infrastructure components on-premises and in the cloud troubleshoots system operating problems and determine the cause of system interruptions
1st Level support for issues related to infrastructure including IaaS and PaaS components
Performs system checks and basic maintenance plans
Assist Infrastructure/DevOps/Application Teams in creating and handling monitoring and troubleshooting tasks
Assist in the coordination and resolution of incidents
Required Qualifications:
Experience:1 to 3 years experience in supporting applications in production environments running on Linux or Windows.
Knowledge in Incident Management and Problem Management
Relevant experience from working in DevOps organizations
Education: Must possess at least a bachelors degree.
Work Arrangement: This position requires to work onsite.
Amenable to work in any shift assigned (mid/night/rotating); also flexible to work on holidays/weekends depending on business need.
Preferred Qualifications:
ITIL v3 Foundation Certification
Experience in Microsoft Azure
Experience in working with IaaS and PaaS in Microsoft Azure such as Managed SQL web apps etc
Confident in engaging with other teams in joint troubleshooting
Professional with good communication skills
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
