Senior Credits
Senior Credits
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Salary Not Disclosed
1 Vacancy
Job Description
Ecolab is seeking a Senior Analyst responsible for advanced analysis process improvement and operational oversight within the Credit Order Management function. This role acts as a subject matter expert supporting both day-to-day operations and strategic initiatives to optimize credit processes ensure compliance and drive efficiency across Ecolab divisions.
What You Will Do:
- Analyze and optimize credit order management processes identifying trends and recommending improvements to reduce order holds and streamline workflows.
- Serve as an escalation point for complex order review issues collaborating with supervisors credit specialists sales and finance teams to resolve high-impact cases.
- Oversee and report on order block credit queues ensuring timely resolution and compliance with divisional credit guidelines.
- Develop and maintain performance metrics dashboards and reports for leadership review.
- Provide training mentoring and guidance to credit specialists.
- Ensure adherence to SLA timelines and maintain high standards of communication with internal and external stakeholders.
- Support the supervisor in maintaining and updating customer status lists (e.g. temporary never hold customers).
- Research and resolve escalated customer account issues including past due balances and credit disputes.
Minimum Qualifications:
- Bachelors degree in finance accounting business or a related field.
- 3 years of experience working in credit finance accounting customer service and/or related technical or customer service field
- Advanced knowledge of speaking writing and reading English
- Proficiency in Microsoft Excel PowerPoint and Office Suite.
- Experience with credit/collections and order management systems.
- Strong analytical organizational and problem-solving skills.
- Excellent written and verbal communication skills.
Preferred Qualifications:
- Experience leading process improvement initiatives or cross-functional projects.
- Prior experience mentoring or training team members.
- Ability to work independently manage multiple priorities and drive results in a fast-paced environment.
- Proven critical thinking skills and decision-making skills
- Experience supporting large corporate customers and handling complex credit scenarios.
Next
Required Experience:
Senior IC
Employment Type
Full-Time
