Senior Credits

Ecolab is seeking a Senior Analyst responsible for advanced analysis process improvement and operational oversight within the Credit Order Management function. This role acts as a subject matter expert supporting both day-to-day operations and strategic initiatives to optimize credit processes ensure compliance and drive efficiency across Ecolab divisions.

What You Will Do:

• Analyze and optimize credit order management processes identifying trends and recommending improvements to reduce order holds and streamline workflows.
• Serve as an escalation point for complex order review issues collaborating with supervisors credit specialists sales and finance teams to resolve high-impact cases.
• Oversee and report on order block credit queues ensuring timely resolution and compliance with divisional credit guidelines.
• Develop and maintain performance metrics dashboards and reports for leadership review.
• Provide training mentoring and guidance to credit specialists.
• Ensure adherence to SLA timelines and maintain high standards of communication with internal and external stakeholders.
• Support the supervisor in maintaining and updating customer status lists (e.g. temporary never hold customers).
• Research and resolve escalated customer account issues including past due balances and credit disputes.
  

Minimum Qualifications:

• Bachelors degree in finance accounting business or a related field.
• 3 years of experience working in credit finance accounting customer service and/or related technical or customer service field
• Advanced knowledge of speaking writing and reading English
• Proficiency in Microsoft Excel PowerPoint and Office Suite.
• Experience with credit/collections and order management systems.
• Strong analytical organizational and problem-solving skills.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience leading process improvement initiatives or cross-functional projects.
• Prior experience mentoring or training team members.
• Ability to work independently manage multiple priorities and drive results in a fast-paced environment.
• Proven critical thinking skills and decision-making skills
• Experience supporting large corporate customers and handling complex credit scenarios.

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