Night Audit Manager Ka Lai Waikiki Beach, LXR Hotels & Resorts
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Job Location:
Honolulu, HI - USA
Monthly Salary:
$ 70000 - 75000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The beautiful and ultra luxuryKa Lai Waikīkī Beach LXR Hotels & Resorts newest addition is seeking aNight Audit Managerto join their Front Office Team.
Ka Lai Waikīkī Beach spans 38 stories and features impeccable residential-style guest rooms and suites; a state-of-the-art wellness facility; a 24-hour fitness center; an infinity pool with an expansive sun deck; five indoor and outdoor venues and event spaces; two signature restaurants offering contemporary cuisine in addition to in-room dining and in-suite chef services.
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What will I be doing
As the Night Audit Manager you will be responsible for leading and supervising all hotel functions during nighttime hours ensuring exceptional guest experiences and supporting the propertys financial goals.
- Fill the role of Duty Manager by providing leadership and assistance to all departments on behalf of the hotel.
- Provide instruction and guidance for guests and employees during emergency situations.
- Monitor and respond to issues and requests communicated.
- Work closely with line staff to provide operational support to all departments whenever the need arises.
- Provide support to all departments including security in room dining housekeeping bell/valet and guest reception respectively.
- Responsible for fostering efficient and respectful working relationships between all departments.
- A critical component of this position is that of Ambassador. This position plays a crucial role in achieving this perception. Interacting with guests and making them feel comfortable is paramount to our overall service culture. The manager must have a polished appearance show a sincere desire to serve and be able to handle stressful situations with poise and dignity.
- Responsible for addressing guest complaints with compassion and sincerity while providing rapid solutions that benefit both the guest and the hotel.
- This position must be able to perform all the normal duties of a Reception Manager to include: Check In Check Out processing billing requests weekly scheduling room blocking reservations/data input processing payroll and PBX functions.
- Address all Front office system issues at night and relay any unresolved system issues to the IT manager or accounting.
- Responsible for administering hotel night audit functions and providing support to the night auditor.
- Responsible for collecting and inputting guest profile information into the PMS.
- Performs other duties as necessary.
EOE/AA/Disabled/Veterans
What are we looking for
The ideal candidate will meet the following qualifications and expectations:
- Must be at least 21 years of age with valid work authorization
- Bachelors degree in a related field Business Management certification or equivalent professional experience
- Minimum of 3 years supervisory or management experience in a 4- or 5-star hotel setting (preferred)
- Possession of a valid hotel liquor card is required (property will help obtain)
- Demonstrates outstanding communication organizational and follow-up skills
- Flexible availability including weekends overnight shifts and holidays
- Proactive mindset with a creative positive and goal-oriented approach
- Commitment to upholding Standard Operating Procedures
- Ability to maintain confidentiality and handle sensitive information with discretion
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Salary Range:The annual salary range for this role is $70000-$75000 and is based on applicable and specialized experience and location.
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Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Inventory Control
- Hospitality Experience
- Dayforce
- Lean Six Sigma
- Management Experience
- Facilities Management
- Warehouse Experience
- Supervising Experience
- Restaurant Management
- Commercial Cleaning
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
