Program Assistant II

**THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEEEMPLOYEES ONLY**

The Milwaukee Public Library is committed to providing thehighest quality of service to internal and external meeting thiscommitment employees are expected to be knowledgeable competent dependableand courteous in the performance of their job responsibilities and to workcooperatively as part of a team.

The Program Assistant II performs a variety ofparaprofessional duties for the Milwaukee Public Library (MPL) systemincluding scheduling system-wide meeting spaces and providing front desksupport for the Business and Administrative offices.

Scheduling and Customer Service

• Serve as the primary contact for scheduling requests; schedule system-wide meeting rooms and Centennial Hall for both the public and staff. Determine eligibility for scheduling by verifying payment (if applicable) checking online sources and consulting with MPL managers and executive team members as needed.
• Coordinate and manage partner and City of Milwaukee departmental events held in MPL spaces and publish public-facing events to the librarys online event calendar.
• Maintain policies procedures and documents related to meeting spaces.
• Maintain room location equipment and reservation settings and fees within scheduling software coordinating with software vendor and library teams as necessary.

Administrative Support

• Independently provide administrative support to the MPL system utilizing advanced features of a multitude of business software programs.
• Prepare the library program contracts.
• Compose correct prepare and distribute draft and final copies of letters reports and procedures.
• Maintain and enter data in various MPL databases. Maintain office electronic files and lists.
• Work on various large team projects including scanning and filing through electronic means.

Front Desk/Office Administration

• Serve as the primary receptionist and telephone operator for the Executive Business and Human Resources Offices.
• Maintain the Business Office and Human Resources supply room including ordering supplies and making service calls.

We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.

• Program Assistants must be able to stand walk stoop push and pull as well as move and lift objects weighing up to 10 lbs. regularly.

• Knowledge of library policies and procedures.

TECHNICAL

• Knowledge of office procedures systems terminology and equipment.
• Ability to learn and work with the library scheduling software and other standard business software.
• Ability to learn how to use the Library scheduling system effectively.
• Ability to file accurately and maintain recordkeeping systems.
• Knowledge of Business English including office correspondence practices sentence structure grammar and punctuation.
• Skill in using standard computer applications such as Microsoft Word Outlook and Excel.

COMMUNICATION AND INTERPERSONAL

• Strong customer service orientation and high degree of interpersonal skills.
• Ability to work effectively and cooperatively with people of all levels and with those whose backgrounds may differ from ones own.
• Ability to work both independently and in a team-oriented collaborative environment.
• Ability to work cooperatively with those whose backgrounds may differ from ones own.
• Excellent telephone and office etiquette skills.

ORGANIZATIONAL AND PROFESSIONALISM

• Ability to work independently.
• Ability to organize and complete work assignments promptly.
• Ability to perform work with a high degree of accuracy detail and quality.
• Ability to think critically and analytically.
• Ability to exercise judgment discretion and tact in handling departmental matters.
• High degree of initiative and dedication to the improvement of processes.
• Honesty integrity professionalism and the ability to maintain confidentiality.
• Ability to serve as an effective custodian of City resources.

The current salary range (Pay Range 5IN) is$57620-$72025annuallyand the resident incentive salary range for City of Milwaukee residents is$59348-$74186annually.Appointmentwill be made in accordance with the provisions of the City of Milwaukee SalaryOrdinance.

THE SELECTION PROCESSwill be job-related and willconsist of one or more of the following: an evaluation of related educationexperience and accomplishments an evaluation of written communicationinterviews and/or other assessment methods. The Department of EmployeeRelations and the Milwaukee Public Library reserve the right to call only themost qualified candidates to proceed in the selection process. Information fromthe selection process will be used to make a hiring decision. Selectedcandidates will be transferred and/or promoted to the position.

INITIAL FILING DATE The selection process will beheld as soon as practical after the deadline listed above. Receipt ofapplications may be discontinued at any time after this date without priornotice. However recruitment may continue until the Citys needs have been applicant is responsible for attending all phases of the selection processat the time and place designated by the hiring authority.

NOTE:Transfer/Promotional Opportunities andPromotional Examinations are not open to Milwaukee Public Schools employees orto the public. Only current City of Milwaukee employees and civilian personnelin MFD and MPD hired through a City Service Commission process who havesuccessfully passed a probationary period for a Civil Service position or whohave status as a City of Milwaukee employee in a fixed-term position will beconsidered. Individuals with exempt provisional temporary or emergencyappointments are not eligible for transfer.

• APPLICATIONS and further information may be accessed by visiting you would like assistance completing an application please contact the Department of Employee Relations at or.
• The Department of Employee Relations is located at City Hall 200 E Wells St Room 706 Milwaukee WI 53202.

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The City of Milwaukee values and encourages diversity and isan equal opportunity employer.