Program Assistant
Program Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
Department: Vocational Services
Location: Hatfield MA
Pay: $20/hour
Schedule: Monday - Friday 8a-4p
- Accurately manage and input attendance participation intake and other program-related data into organizational databases.
- Maintain program rosters funder-regulated documentation and other records to ensure compliance and accuracy.
- Oversee onboarding procedures for new program members including preparing sending and receiving intake packets entering data and coordinating with families funders and staff to support seamless transitions.
- Provide administrative support such as scheduling document preparation reporting and stakeholder communication.
- Manage incoming phone calls and messages ensuring clear and timely communication with program staff and external contacts.
- Support program managers the Director of Operations and the Therapeutic Supports Director with documentation compliance and operational tasks.
- Assist with program logistics including travel between sites to deliver or pick up materials and coordinate information flow.
- Provide limited direct support to program members when needed aligning with service plans and program goals.
- Contribute to program planning for vocational training community activities and events in collaboration with program leadership.
- Help track budgets organize supplies and support efficient resource allocation.
- Demonstrated experience in data entry administrative support and office systems.
- Proficiency in Microsoft Office Suite (especially Excel) and experience with database management.
- Strong organizational and multitasking abilities with attention to detail.
- Excellent written and verbal communication skills with the ability to work collaboratively across teams.
- Commitment to inclusivity empowerment and supporting individuals with disabilities.
- Valid drivers license and reliable transportation with flexibility to travel between program sites.
- CPR and First Aid certification or ability to obtain upon hire.
- Primarily office-based with regular travel between program sites.
- May involve occasional evenings or weekends for program events or operational needs.
- Exposure to dynamic program environments requiring flexibility in balancing administrative and participant support tasks.
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
Employment Type
Full-Time
