Digital E-Commerce Specialist (CRO)
Digital E-Commerce Specialist (CRO)
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Job Description
QVC Group brings innovative products compelling content and unforgettable moments to millions of shoppers worldwide via social platforms streaming apps ecommerce sites and TV channels making every screena doorway to discovery delight and community.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively engaging way. We offer an ever-changing collection of familiar brands and fresh new products from home and fashion to beauty and electronics and we connect shoppers to interesting personalities engaging stories and award-winning customer service. Worldwide QVC reaches more than 200 million homes via our 15 broadcast networks and reaches millions more via multiple streaming services websites mobile apps and social 2023 QVC International served more than 4 million customers and has more than 6500 team members in the U.K. Germany Japan Italy Poland and China.
Your Impact
Reporting to the QI Onsite Optimization Manager in this role you will:
Highlight country website and apps improvements related to Search & Navigation products discoverability Product Recommendations Ratings & Reviews seamless purchase funnel to improve customer experience and increase conversion rate.
Manage a website optimization roadmap at a country level aligned with the International one including idea management testing tech requirements and reporting needs.
Audit and analyse funnel metrics to address areas for growth in conversion rates.
Support business initiatives and ensure good coordination and collaboration between the teams in various company departments.
Partner with the A/B testing team to implement the testing program following the Optimization priorities.
Track and resolve website bug issues trough close partnership with IT departments.
Coordinate On-site Optimization projects across ecommerce teams tech Product Managers and external vendors.
What You Bring
Bachelors degree in Economics Marketing or related fields.
At least 3 years experience in similar role in CRO Digital and eCommerce fields.
Experience with Optimization platforms such as Adobe Target BazaarVoice Jira Confluence.
Advanced knowledge of Analytics tool (Adobe Analytics or Google Analytics).
Fluent in English and Italian.
Ability to work in a fast-paced international environment.
Must exhibit customer focus aptitude for problem solving good time management skills and positive attitude.
Have a strong interest on innovation and a pioneering spirit.
Balance of analytical and technical experience while working in constant collaboration with many parts of the organization including Digital Store Performance Marketing Content.
What we offer
Competitive salary .
Internal Cafè & Canteen service every day.
Corporate benefits & Corporate Wellness.
Hybrid work.
Volunteering initiatives and activities funded by the company.
INDIT
#LI-Hybrid
#LI-DM1
Our Total Rewards package includes benefits youll love such as competitive compensation paid time off an employee assistance program parental leave paid volunteer hours and amazing company discounts! In our US market you can also expect health care benefits starting on day 1 401(k) and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.
If provided salary ranges are a general guideline only and actual salaries will vary and are based on factors such as a candidates qualifications skills experience and geographic location as well as business and market conditions.
Required Experience:
Chief
Employment Type
Full-Time
