IT Support Engineer
IT Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
C3 AI (NYSE: AI) is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform an end-to-end platform for developing deploying and operating enterprise AI applications C3 AI applications a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally and C3 Generative AI a suite of domain-specific generative AI offerings for the more at: C3 AI
C3 AI is looking for a proactive and resourceful IT Support Engineerto join our team. This role is critical in keeping our systems running smoothly and our employees supported especially across time zones. If you thrive on solving problems love working with both people and technology and want to make an impact on a collaborative IT team wed love to hear from you.
Responsibilities:
- Frontline Support: Deliver first and second-level support for end-users resolving hardware software and network issues quickly and effectively. Provide key support coverage for East Coast offices while partnering with Corporate IT on the West Coast.
- System Maintenance & Deployment: Perform regular maintenance updates and security checks on IT systems. Refurbish and re-image laptops to keep devices reliable and ready for use.
- Troubleshooting & Escalation: Diagnose technical issues with precision and escalate complex cases to senior engineers when needed.
- Documentation: Accurately log support requests resolutions and system changes in our ticketing system to ensure transparency and continuity.
- Collaboration & Projects: Work closely with IT colleagues and cross-functional teams to implement support and improve IT initiatives across the organization.
Qualifications:
- Education: Bachelors degree in Computer Science Information Technology or a related field.
- Experience: 5 years of hands-on IT support experience with prior experience as a Global Admin strongly preferred.
- Technical Expertise: Skilled in Windows and Mac OS environments networking protocols and widely used business applications and cloud services such as MS Office Office 365 Atlassian Meraki Surface Hub Devices and Teams Rooms.
- Problem-Solving: Strong analytical abilities with a proactive solution-first approach to IT challenges.
- Communication: Clear and confident communicator with the ability to explain technical concepts to non-technical users.
- Certifications: Industry certifications (e.g. CompTIA A Network Microsoft Certified Professional) are a plus.
- Other Requirements: Ability to lift up to 50 lbs.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics including disabled and veteran status.
Employment Type
Full Time
