Labor Forecasting Analyst

General Summary

At Claires were more than just earrings and accessorieswere a global brand that sparks creativity self-expression and fun for millions of customers every year. Were looking for a Labor Forecasting Analyst whos as passionate about numbers as our customers are about the latest trends. From digging into sales and traffic data to creating labor models that evolve with the business youll play a key role in keeping Claires stores running smoothly and efficiently. Youll partner with Field Leaders Finance and HR to balance labor allocations with business needs transform data into insights that drive sales and serve as a trusted advisor for all things store labor.

Purpose of Role

The Retail Store Labor Forecasting Analyst is responsible for designing and delivering accurate forward-looking labor forecasts that empower field teams to optimize staffing in alignment with sales traffic and customer experience goals. This role ensures labor is allocated at the right time and place to maximize sales piercing performance and service standards while balancing efficiency and cost discipline.

Key Responsibilities

• Forecasting & Allocation
  • Generate and communicate weekly store labor allocations aligning hours with traffic patterns conversion targets and sales plans.
  • Continuously refine forecasting models across seasons and regions (U.S. & Canada) to ensure precision and agility.
  • Partner with HR and Field Leaders to ensure local labor laws and regulations are considered in week to week labor planning.
• Analytics & Insights
  • Analyze labor and store performance data (e.g. Sales per Labor Hour conversion piercing penetration) to identify trends and opportunities.
  • Translate data into actionable insights and recommendations for field leaders and senior leadership
• Operational Support
  • Partner with Store Operations Finance HR and field teams to optimize labor efficiency while protecting customer experience.
  • Support system integrations and enhancements (e.g. traffic-based scheduling task management platforms like WorkJam ShopperTrak).
  • Build and deliver field-ready reporting tools and training to enable store leaders to manage labor effectively.
• Future Retail Enablement
  • Play a lead role in evolving labor management from static scheduling to dynamic customer-driven deployment.
  • Support special projects and rollouts that enhance operational rhythm workforce enablement and customer satisfaction.

Decision Making

• Makes daily operational and tactical decisions that directly impact store labor deployment and performance.
• Provides data-driven recommendations influencing strategic labor planning across the fleet.

Key Relationships

• Internal: Regular collaboration with Retail Operations Finance HR and field leadership across districts regions and corporate functions.
• External: Engagement with system vendors consultants and analytics partners (20%).

Qualifications & Experience

• Bachelors degree in Business Finance Operations Analytics or related field (required).
• 45 years of retail experience preferably in planning finance or workforce management.
• Advanced Excel and reporting expertise; comfortable with large data sets and forecasting models. Proficiency in SQL or other data analysis tools.
• Strong analytical and problem-solving skills; ability to interpret data and make actionable recommendations.
• Experience with workforce management systems labor scheduling software or BI tools (Tableau Power BI) preferred.
• Organized detail-oriented and able to manage multiple priorities in a fast-paced environment.
• Strong oral and written communication skills with ability to influence across all levels.
• Self-motivated innovative and proactive problem solver.

Future Vision

This role will be instrumental in transitioning Claires to a next-generation retail labor modelintegrating traffic insights task management systems and customer-first staffing strategies to ensure the right people are in the right place at the right time.

Claires is committed to adhering to all applicable company policies and federal state and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience education certifications skills and geographic location.

Benefits for full-time employees included medical dental and vision insurance voluntary welfare plans bonus plan eligibility 401(k) match vacation time sick time* and paid leave.

Benefits for part-time employees included voluntary welfare plans 401(k) match vacation time sick time* and paid leave in required states.

*Sick Time: For the State of Washington all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.

Claires is an equal opportunity employer committed to diversity equity and inclusion and we encourage applications from members of all underrepresented groups including those with disabilities. We will accommodate applicants needs upon request throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

Information received relating to accommodation will be addressed confidentially. To request accommodation please email . Only messages sent for this purpose will be considered.