Service Coordinator
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Job Location:
Anaheim, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
The part-time (25-30 hours a week) Service Coordinator is responsible for providing support to field technicians salespeople management and customers with a strong emphasis on customer service team synergy and self-motivation.
Responsibilities:
* Serves as a point of contact for all service customers and in house representatives to ensure customer expectations are met.
* Monitor incoming emails and respond accordingly in a timely manner
* Proactively follows up with customers and in house representative and management after completion of service visits
* Coordinates the scheduling and movement of manpower and materials
* Schedules and dispatches field technicians to meet customer needs and expectations based on the nature of the call (emergency preventive maintenance available resources and customer needs).
* Supports material procurement for customer part sales (pricing part sales processing orders and invoicing) as well as internal requests in support of service projects.
* Complete warranty paperwork and submit to appropriate vendors. Follow up with vendors for approval payments and any additional needs that arise during the process.
* Effectively utilizes various software in the delivery and management of service activities: opening service calls supporting and scheduling planned preventive maintenance visits updating customer information etc.
* Maintain update and distribute various reports based on assigned tasks for areas of responsibility
* Data entry for multiple systems that include but not limited to excel SAGE 500 and web-based service system
* Delivers outstanding customer service.
* Processes records and documents for accounting (billing and credits) shipping (logging Bills of Lading) etc. and files records of same.
* All other duties as required.
Skills / Other:
* Excellent communication skills both verbal and written.
* Solid organizational skills.
* Problem-solver.
* Self-motivated.
* Able to work in a team environment collaborative.
* Able to work well under pressure.
* Customer service oriented.
* Coachable.
Education/ Training:
* High School graduate or equivalent required.
* Computer proficiency with MS Office Suite.
* Prior experience working with software such as Field One Sage/MAS 500 preferred.
* Previous administrative experience preferred
Technical Requirements:
* Intranet Access
* Laptop
* Docking Station
* Single Monitor
* Sage Access
* Field One Access
Experience:
* 1 Years of industry experience or related customer service experience
Pay $21.50
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Motive Workforce Solutions is a technical recruiting firm that specializes in project-based placements. Contact our recruiters today.
