Training Coordinator

Position Overview

Reporting to the Vice President of Marketing US Commercial the Training Coordinator is a newly created role responsible for developing managing and delivering training programs that strengthen internal knowledge improve process compliance and enhance cross-functional performance across Sales Service Marketing and Operations.

This position requires a motivated self-starter who thrives in a dynamic environment and can independently identify needs build solutions and drive adoption across multiple teams. Reporting into Marketing the Training Coordinator will serve as a cross-functional enabler ensuring new and existing team members are equipped with the tools processes and brand knowledge required to succeed while also enhancing communication and alignment across the broader US Commercial organization.

In addition to a primary focus on internal enablement the role will also support customer-facing training content in areas where internal training objectives overlap with client education. By partnering with subject matter experts (SMEs) the Training Coordinator will create engaging modular content that drives consistency adoption and alignment with company and brand standards.

Responsibilities

Training Development & Delivery

Design and deliver modular scalable training programs to address knowledge gaps in sales service marketing and operations.

Build and maintain a library of up-to-date training materials toolkits and reference guides.

Develop scalable onboarding programs for new commercial hires to accelerate ramp-up time.

Collaboration & Content Gathering

Partner with SMEs across departments to gather insights validate accuracy and translate processes into training resources.

Use interviews process documents or recorded sessions to minimize SME burden and streamline content creation.

Program Execution & Support

Support rollout of new tools processes and initiatives with educational content.

Deliver occasional customer-facing training materials when internal enablement overlaps with client education.

Provide strategic account training support reinforcing Matrixs value as a trusted partner.

Evaluation Adoption & Continuous Improvement

Track and report training completion adoption and effectiveness for all assigned programs including US Commercial and Global Product Training content.

Provide leadership with visibility into participation and compliance using completion data feedback and behavior metrics to identify gaps and drive accountability.

Incorporate knowledge checks assessments and reporting dashboards to confirm comprehension and reinforce expectations.

Customer-Facing & Marketing Support

Partner with the Marketing and Strategic Account teams to develop customer-facing training assets that reinforce Matrixs value proposition and support account-based marketing efforts.

Create concise brand-aligned content (e.g. product overviews value proposition modules FAQs and onboarding materials) that strategic partners can use with their own clients.

Ensure training content supports marketing goals including customer journey mapping brand consistency and reinforcement of the Trusted Advisor / Total Solutions Provider position.

Content Priorities (Examples)

Systems & Tools: CRM usage standards service ticket creation finance basics internal systems.

Product & Service Knowledge: Equipment care and maintenance commercial warranty education logistics and installation overviews.

Sales & Marketing Protocols: Social media best practices event protocols marketing resource awareness.

Marginal Job Functions:

Other projects as needed

Education:

Minimum of a four-year degree (or equivalent) in Business Education Marketing Communications or a related field (or equivalent work experience)

Experience:

3 years of experience in training learning & development enablement or instructional design (corporate or commercial setting)

Proven ability to work independently as a self-starter with a track record of taking ownership and driving initiatives from concept to execution.

Proven ability to design deliver and evaluate training content across multiple formats (videos presentations toolkits playbooks.

Strong influence and collaboration skills to work effectively across diverse teams without direct authority.

Comfortable operating in a new or evolving role with the ability to create structure processes and best practices where none currently exist.

Excellent written verbal and presentation skills with the ability to communicate complex concepts clearly and engagingly

Experience with learning management systems (LMS) and digital training tools

Familiarity with adult learning principles and assessment methodologies.

Experience in B2B environments preferred; fitness industry knowledge a plus

Other Requirements:

Familiarity with CRM systems (e.g. Microsoft Dynamics) content management platforms and internal systems such as Concur PandaDoc and SharePoint

Strong computer skills in all Microsoft Office programs

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs

EOE/M/W/Vet/Disability

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