Senior Account Manager (B2B)

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the unit:

The Restock Operations Unit caters to Ninja Restock which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.

Job Description:

Ninja RestockChillis an operational and account management team in Ninjavan Philippines that provide stock and inventory distribution logistics that provide co-load or pay per space model and a streamline cold chain logistics offering comprehensive solutions for maintaining the integrity and quality of temperature-sensitive goods.

As aSenior Account Manageryou are expected to cultivate and nurture strong long-term relationships with key clients while driving business growth and revenue. This entails understanding the unique needs and objectives of each Ninja Restock Ninja Chill client developing tailored solutions to meet those needs and ensuring the successful delivery of services. With a focus on account management business development and strategic planning the role involves identifying opportunities for upselling and cross-selling as well as prospecting for new clients.

Client Relationship Management:

Build and maintain strong long-term relationships with existing Restock and Chill clients within the Ninja Restock and Ninja Chill portfolio.

Understand the unique needs and objectives of each client and develop tailored solutions to meet their business requirements.

Account Management:

Oversee all aspects of Ninja Restock Ninja Chill accounts including negotiation renewal and ongoing account maintenance.

Ensure client satisfaction by consistently delivering high-quality services resolving issues and exceeding expectations.

Collaborate with internal teams to coordinate the delivery of services and support to clients ensuring seamless execution of projects and operations.

Business Development:

Identify opportunities for upselling or cross-selling additional services to existing clients driving revenue growth and maximizing account potential.

Strategic Planning:

Develop and implement strategic account plans for key Ninja Restock clients outlining objectives action plans and performance metrics.

Stay informed about industry trends market dynamics and competitor activities and incorporate this knowledge into account strategies and business development efforts.

Collaborate with internal stakeholders to align account management initiatives with overall company goals and objectives.

Risk Management and Compliance:

Identify potential risks or challenges associated with client accounts and develop strategies to mitigate these risks effectively.

Ensure compliance with relevant regulations industry standards and company policies in all aspects of account management and service delivery.

People Management:

Manage a group of Account Managers Account Executives Document Control Supervisor and Staff within the Ninja Restock and Ninja Chill Team.

Provides coaching and mentoring to the team to ensure successful and efficient account management.

Minimum Qualifications:

A graduate of Bachelors degree in Business Management Economics Management Engineering or any business related courses
Proven track record of success in B2B account management preferably within the transport or logistics industry.
Strong understanding of transport and logistics operations processes and technologies.
Excellent communication negotiation and interpersonal skills.
Ability to think strategically analyze data and develop actionable insights and recommendations.
Proficiency in CRM software Microsoft Office Suite and other relevant tools and applications.
Demonstrated ability to work effectively in a fast-paced dynamic environment both independently and as part of a team.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

About the unit:The Restock Operations Unit caters to Ninja Restock which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.Job Description:Ninja RestockChillis an operational and account management team in Nin...