Sr ServiceNow Technology Consultant

Job Description

As a Senior Technical Consultant you will lead hands-on implementations of ServiceNow solutions across ITSM ITOM CSM HRSD or FSM modules. Youll work directly with clients in the field translating complex business needs into scalable platform solutions while applying deep industry knowledge to tailor workflows and integrations.

Key Responsibilities

• Deliver hands-on configuration customization and integration of ServiceNow modules (ITSM CSM FSM HRSD).
• Lead technical workshops and design sessions with clients across industries such as retail telecom and logistics.
• Develop and implement workflows forms portals and automation using Flow Designer JavaScript REST/SOAP APIs and third-party integrations.
• Collaborate with Engagement Managers and stakeholders to define business requirements and translate them into technical deliverables.
• Draft and validate user stories acceptance criteria and testing strategies.
• Provide mentorship and code reviews for junior consultants.
• Conduct technical training and enablement sessions for client teams.

Qualifications :

Qualifications

Required Experience

• 4 years of hands-on ServiceNow implementation experience; preferably as the lead consultant of the engagement.
• Proven field consulting experience with ITSM CSM HRSD or FSM being ITSM the core and strongly desirable good knowledge and hands on of any other two solutions.
• Strong understanding of ITIL and service management processes (Incident Problem Change Release SLM).
• Experience with authentication methods (SSO SAML) LDAP and integration middleware.
• Integration experience with other third-party solutions: (Cloud Solutions Security Solutions Identity Solutions etc.)
• Familiarity with industry-specific workflows and challenges especially in sectors like retail operations customer service and field service logistics.

Preferred Skills

• Strong interpersonal and cross-cultural communication skills.
• Ability to adapt solutions to industry-specific compliance and operational standards.

Certifications

• CSA and CAD as a minimum and ideally one or two CIS.
• ITIL TOGAF Agile certs are a

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time