Partner 18, IT Engineer, San Francisco

Founded in Silicon Valley in 2009 by Marc Andreessen and Ben Horowitz Andreessen Horowitz (aka a16z) is a venture capital firm that backs bold entrepreneurs building the future through technology. We are stage agnostic. We invest in seed to venture to growth-stage technology companies across AI bio healthcare consumer crypto enterprise fintech games and companies building toward American dynamism. a16z has $46B in assets under management across multiple funds.

Weve established a team that is defined by respect for the entrepreneur and the company-building process; we know what its like to be in the founders shoes. Weve invested in companies like Affirm Airbnb Coinbase Databricks Devoted Health Insitro Figma GitHub Instacart OpenSea Roblox Stripe and Substack. Our team is at the forefront of new technology helping founders and their companies impact and change the world.

The Role

As an IT Engineer you will provide a full spectrum of IT Support to the firm. Based in our San Francisco office you will serve as the face of the IT team as the primary support contact in the office for a diverse population of end users including the Executive level. You will take point on all IT needs that originate in the SF office. When not directly supporting the office you will contribute to remote supporting the hybrid firm at-large and serve as a third level escalation point for service tickets.

The ideal candidate must have an innate desire to serve and support those around them taking initiative to offer their services in any situation that may call for it. Low ego and agility are key. You must feel comfortable diving under desks to rig up a clean cable management solution to supporting C-suite executives in high leverage situations to coordinating A/V vendors for a live in-office event to contributing on a complex SaaS system integration project with collaborators spread across the US timezones.

In this hybrid role you should feel equally comfortable supporting users via email chat video call or in-person. You possess the skill to effectively troubleshoot and diagnose issues conveying your insights through clear writing in a manner that is both friendly and professional. You carry this same demeanor into a video call or in-person interaction when the situation calls for it. You will work independently on many tasks but understand the importance of constant communication and collaboration to ensure youre in sync with the priorities of the larger team.

You must have deep technical knowledge across various domains including MacOS Windows iOS and Android. Experience across a breadth of SaaS applications like Okta Google Workspace and Slack are required. You will have experience supporting fleets of endpoints IT and networking infrastructure and complex multi-vendor IT environments. Experience managing integrated conference room A/V systems as well as supporting live event production are preferred.

This role requires an in-office presence 5 days a week in our San Francisco CA office.

To join our team you should be excited to:

• Deliver a first-class white-glove customer service experience for everyone who interacts with or within the technical systems of the firm
• Troubleshoot and resolve escalated IT requests from across the entire organization up to and especially our Executive Suite
• Design implement maintain and secure all IT systems and the entire SaaS software stack in our environment
• Lead IT projects coordinating cross-functional and distributed teams and ensuring timely and successful delivery
• Uphold enforce and improve the firms IT security posture through diligent and rigorous planning and execution of all IT activities.
• Seek opportunities for IT automations using workflow builder tools or scripts
• Build and cultivate long-term relationships
• Manage vendor relationships for support and staying abreast of latest developments
• Author and publish high quality documentation and knowledge base articles that serves IT peers and end users
• Ability to juggle high volume workstreams stay agile and reprioritize often are critical to succeed in this role
• Drink from the firehose: always learning new technologies understand new workflows and always open to feedback to hone your customer service approach and build new technical skills

Minimum Qualifications

• 6 years experience in systems networking or security administration and experience in client-facing IT roles with demonstrated track record of excellence and increasing responsibilities
• Growth mindset tech-native resourceful optimistic and proactive attitude always willing to serve in any situation
• Strong general troubleshooting skills to diagnose identify and resolve technical issues
• Critical thinking mindset to analyze complex multi-dimensional problems and navigate towards a proposed solution
• Exceptional communication skills both verbal and written
• Ability to work effectively within the most senior levels of the organization
• Aptness to prioritize and execute tasks in a high-pressure environment
• Strong MacOS and Windows skills are required
• Strong iOS skills are required; Android skills are preferred
• Experience with administering a wide breadth of SaaS tools is required (e.g. Okta JAMF Google Workspace etc.)
• Experience with client platform engineering is required (e.g. Jamf Kandji Intune etc.)
• Experience with networking concepts and protocols is preferred (e.g. switching routing DHCP DNS RADIUS etc)
• Experience working with Zoom Zoom Rooms and integrated Audio/Visual systems is highly preferred
• Low ego high empathy and the capacity to collaborate effectively with diverse teams

The anticipated salary range for this role is between $189000 - $221000 actual starting pay may vary based on a range of factors which can include experience skills and scope.

This role is eligible to participate in the a16z carry program and various discretionary bonus programs as well as benefit and perquisite plans including health dental vision disability life insurance 401K plan vacation and sick leave.