Professional Services Coordinator

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Professional Services Coordinator you will play a key role in supporting our Professional Services team and ensuring a seamless customer experience. Youll partner with Professional Services Managers sales representatives customer success managers and external vendors to communicate timelines and set clear service this pre- and post-sale frontline role youll help prepare Professional Services Managers for the deployment of Axon hardware software and trial programs while also coordinating contract details and implementation schedules. Success in this role requires strong organizational and coordination skills a customer-first mindset and the ability to thrive in fast-moving cross-functional environments.

What Youll Do

Location: This role is based out of one of our hub locations (Scottsdale AZ Atlanta GA Denver CO Boston MA Seattle WA Washington DC San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays with the flexibility to work remotely on Mondays unless there is an approved workplace accommodation. We believe that connection fuels innovation and our in-office culture is designed to foster meaningful teamwork mentorship and shared success. Travel 5%.

Reports to: Manager Professional Services - Deployment Operations
Direct reports: 0

• Act as a primary coordination liaison between internal and external resources and the Axon customers.
• Coordinates and has direct responsibility for on-time deliverables scheduling and/or specific set of tasks to support Axon Customers and our Professional Services and Trials team.
• Draft edit and prepare correspondence reports and other material using word processing spreadsheets and/or databases.
• Organizes and implements administrative systems and procedures performing necessary support duties.
• Prepares and maintains records reviews of complex documents reports etc. to assure compliance and notifies supervisor of unusual situations.
• Maintain PSO calendar and keep internal and external stakeholders updated on deployment dates and deliverables.

What You Bring

• A minimum of 5 years of proven and referenceable experience in a similar role.
• Ability to work within a team and as an individual contributor in a fast-paced ever-changing environment.
• Advanced knowledge of confirming and rescheduling appointments as well as record keeping practices.
• Excellent organizational interpersonal written and communication skills.
• Experience with Sales Force Microsoft Office Applications Smartsheet Slack Team Up and QUIP is advantageous.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.