Night Guest Service Assistant

Edinburgh - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

When guests enter one of our hotels they walk into a genuinely memorable experience. As a Guest Services Assistant youll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a friction-free experience. Youll also create a warm atmosphere that makes our guests feel at home in any location.

What will you be doing

As a NightGuest Service Assistant you are responsible for providing exceptional service to guests. Cleaning public areas/meeting rooms cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A NightGuest Service Assistantwill also be required to manage guest requests; specifically you will be responsible for performing the following tasks to the highest standards:

Create an atmosphere where the guests feel welcome
To check in guests smoothly taking their IDs and handing out room keys
To stay one step ahead of guests needs and ensure these are met
Vacuum rooms and corridors and undertake regular deep cleaning tasks
Deliver items to the rooms
Report any missing or damaged items to the reception team and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the Guest
Be environmentally aware
Dispose of waste accordingly
Clean public areas meeting rooms/suites and bathroom
Manage guest requests in a timely and efficient manner
Comply with hotel security fire regulations and all health and safety legislation
Carry out lost property procedures
Handle complaints and special requests to achieve complete guest satisfaction
Assist other departments wherever necessary and maintain good working relationships

A NightGuest Service Assistant always works on behalf of our Guests and other Team Members; to successfully fill this role you should maintain the attitude behaviours skills and values that follow:

Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Ability to work on their own or in teams
Flexible and reliable

Following the conclusion of the investigation process you are now formally invited to attend a Disciplinary Hearing. Please find the official invitation letter and the complete disciplinary pack attached.

In line with the requirements of the Asylum & Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.

What will you be doing

Create an atmosphere where the guests feel welcome
To check in guests smoothly taking their IDs and handing out room keys
To stay one step ahead of guests needs and ensure these are met
Vacuum rooms and corridors and undertake regular deep cleaning tasks
Deliver items to the rooms
Report any missing or damaged items to the reception team and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the Guest
Be environmentally aware
Dispose of waste accordingly
Clean public areas meeting rooms/suites and bathroom
Manage guest requests in a timely and efficient manner
Comply with hotel security fire regulations and all health and safety legislation
Carry out lost property procedures
Handle complaints and special requests to achieve complete guest satisfaction
Assist other departments wherever necessary and maintain good working relationships

A NightGuest Service Assistant always works on behalf of our Guests and other Team Members; to successfully fill this role you should maintain the attitude behaviours skills and values that follow: