Account Operations Supervisor Mon Fri 9am-6pm

Job Qualifications:

• Bachelors degree or equivalent experience

• 3 or more yearsproven experience ina customer service environment legal or financial services industriespreferred

• 3 or more yearsexperience inoffice support including a combination of administrative facilities hospitality reception reprographics andmailroom

• Understanding of USPS regulations

• Understanding of reprographics equipment and usage

• Intermediate Microsoft Office Word and Excel skills

• Basic Microsoft PowerPoint skills

• Prior experience managing vendorspreferred

• Basic P&L understanding a plus

• Demonstrated experience prioritizing competing priorities under tightdeadlines

• Exceptional communication skills both written and verbal

• Good attention to detail

Job Duties:

(* denotes an essential function)

• Ensure team provides outstanding service to client while building strong customer relationships

• Create an environment conducive to service expansionsand new businessopportunities

• Maximize profitability through the effective utilization of labor andresources

• Immediately resolve anyoperational problems orissues

• Produce required reports onschedule

• Coordinate workflow within the team prioritizing jobs anddelegating duties toassociates

• Balance teams day-to-day work assignments with projects and ad hoc requests related to mail volume reprographics requests conference room set up and vendormanagement

• Monitorwork flowto ensure jobs are completed efficientlyaccurately and withindeadlines

• Trrain new employees on policies and procedures

• Address performance issues among team members

• Work with manager to create development plans and challenging assignments for teammembers

• Escalate to manager client or team concerns to proactively resolveissues

Who we are: In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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