Visitor Experience Floor Captain
Visitor Experience Floor Captain
Posted on :
05-10-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-10-2025
Job Description
Visitor Experience Floor Captain Part Time
Museum overview
The Brooklyn Museum is a world-renowned cultural institution dedicated to preserving and showcasing art history and heritage. Our mission is to bring people together through art and experiences that inspire celebration compassion courage and the will to act. Our vision is to serve as an institution where art is a powerful force for personal transformation and social change. Celebrating our differences and learning about our diverse communities through our collections exhibitions and programming is the core of who we are and what we do.
We are committed to creating and cultivating a community of talented passionate people who are inspired to make the Museum an important hub of community activity and a great global destination. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect.
About the role
The Visitor Experience Floor Captain plays a crucial role in supervising and supporting Visitor Experience Associates as a collaborative leader. The ideal candidate will excel in customer service cash handling and enforcing museum policies with empathy and kindness. This role involves both floor dutiessuch as greeting visitors selling and scanning tickets and supporting staffand office responsibilities including customer support via phone and email.
Responsibilities
- Greet visitors and members warmly provide information on exhibitions ticketing policies and events and ensure a welcoming and informative experience.
- Proactively engage with visitors to make recommendations and enhance their experience.
- Oversee ticket scanning manage lines monitor special exhibition entry and handle visitor belongings at Coat Check.
- Check in and out equipment (walkies iPads charging devices) for the team daily.
- Ensure that Visitor Experience Associates breaks are timely and that there is adequate coverage across all staffed locations.
- Assist the Associate Manager with daily updates schedules and tasks related to floor operations including coat check tags and supply inventories.
- Continuously train floor associates on museum policies and daily operations. Disseminate information during daily updates and ensure that all associates are informed about logistics for special events.
- Use specialized ticketing software for daily and ticketed exhibition and event sales.
- Maintain the cleanliness and safety of front desk areas coat check equipment and personal workspace. Keep an inventory of supplies and materials.
- Conduct surveys and ensure they are carried out by floor associates. Promote the importance of surveys motivate the team to engage with visitors and encourage participation to gather valuable feedback.
Requirements:
- Minimum of 21 hours per week with the opportunity to work special events outside regular museum hours. One weekend day per week is mandatory.
- Work collaboratively with a team of Floor Captains serving as a role model and providing support as both a leader and a team player.
- Uphold the museums mission to deliver inclusive and compassionate customer service. Strong communication organizational skills and the ability to remain calm under pressure are essential.
- Effective communication and training skills are required. Floor Captains will use FAQ and training documents to answer questions and must carefully handle email inquiries and collaborate with colleagues to provide excellent service.
- Experience with cash handling is necessary; knowledge of our ticketing system Tessitura is preferred. Experience in visitor services admissions membership and coat check is also beneficial.
- Passion for and knowledge of the Brooklyn Museums collection exhibitions history mission and programming.
- Ability to lift up to twenty pounds and stand for extended periods.
- Proficiency in languages other than English is a plus.
- High school diploma or equivalent required; interest in an arts-related field is preferred.
Department: Visitor Experience
Reports to: Senior Manager of Visitor Experience
Position Type: Part-time
Union Status: Union - UAW Local 2110
Hourly Rate: $26.00
FLSA Status: Non-Exempt
Schedule: 21-28 hours per week. One weekend day required. The Museum is open Wednesday-Sunday. Shifts are 10:15am-6pm Wednesday through Sunday. Mandatory shifts include the first Saturday of the month and quarterly training. Special events after regular hours will be assigned on a rotating basis.
Employment Type
Full Time
Key Skills
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