Data Quality Specialist
Data Quality Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB DESCRIPTION:
We are seeking a detail-oriented and proactive Customer Service Operations & Integration Analyst to manage and support customer service operations for both new and existing patients. This role ensures high-quality service delivery accurate processing of meter batch data and resolution of exception tasks. The position also plays a key role in maintaining and generating analytical reports using tools like Power BI and Patient Connect identifying and resolving integration discrepancies across systems.
This role requires strong analytical skills a customer-first mindset and the ability to collaborate across departments such as Sales Operations and IT to ensure seamless data flow and operational efficiency across the ACH platform
Key Responsibilities:
- Manage day-to-day customer service tasks supporting patients.
- Ensure accurate processing of meter batch data and handle Customer Responsibility Agreement exceptions.
- Generate maintain and analyze reports using Power BI and Patient Connect to monitor service quality and system performance.
- Identify and resolve data integration issues across platforms such as Patient Connect and Coag Clinic.
- Collaborate with cross-functional teams to troubleshoot and resolve discrepancies in patient data and service workflows.
- Provide insights and recommendations based on data trends to improve operational efficiency.
- Support continuous improvement initiatives by identifying process gaps and proposing solutions.
- Maintain documentation of processes exceptions and resolutions for audit and knowledge-sharing purposes.
Qualifications:
- Bachelors degree in Business Administration Healthcare Management Information Systems or a related field.
- 24 years of experience in customer service operations preferably in a BPO or healthcare support environment.
- Proficiency in Power BI Excel and CRM/ERP systems (e.g. Patient Connect Microsoft Dynamics GP).
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and collaboration skills.
- Experience working with cross-functional teams and managing data integration issues is a plus.
Preferred Skills:
- Experience in the US healthcare insurance industry.
- Familiarity with healthcare processes patient data management or medical device support.
- Knowledge of data integration tools or middleware platforms.
- Lean or Six Sigma certification is a plus.
- Strong problem-solving skills and attention to detail.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Administrative Support
DIVISION:
HF Heart Failure
LOCATION:
Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
IC
Employment Type
Full-Time
