PHL E-commerce Operations Analyst
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: E-commerce Operations Analyst
Contractor Fee: $1800 - $2000/month (USD)
Work Arrangement: Remote
Engagement Type: Independent Contractor
Commitment: Full-time (Approx. 40 hours/week)
Company Overview:
Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.
About This Role:
As the Ecommerce Operations Analyst you will be the backbone of our online storefront owning product catalog accuracy monitoring site performance and unlocking insights that drive merchandising and customer experience decisions. Youll launch products with precision QA the site experience across devices and ensure seamless product data flow across Shopify and connected sales channels. At the same time youll leverage analytics to dissect customer behavior funnel performance and merchandising effectiveness surfacing insights that guide marketing planning and product strategies.
This role combines detail-oriented site operations with a data-driven mindset ensuring our customers have a frictionless shopping journey and our teams have the insights needed to grow revenue.
Key Responsibilities:
- Site Operations & Catalog Management
Launch new products with correct SKUs descriptions imagery tags size guides etc.
Ensure data syncs properly across Shopify and any connected sales channels.
Maintain accurate product metadata taxonomy and variant information.
Assign and manage cross-sells and upsells to maximize attachment rate and AOV.
Perform daily/weekly QA: check product/category pages navigation search checkout and mobile/desktop experiences; escalate bugs or UX issues.
- Customer & Site Analytics
Analyze funnel performance (traffic checkout) to identify drop-offs trends and opportunities for improvement.
Generate customer insights to support retention and targeting strategies incorporating data such as purchase frequency product mix lifetime value and acquisition source.
Evaluate cross-sell and upsell effectiveness; measure attachment rates bundling and retention impact.
Provide weekly site health reports (e.g. top-performing pages search queries navigation drop-offs).
Collaborate on A/B testing and CRO initiatives focused on product pages checkout upsells and merchandising tactics.
Audit tagging taxonomy and data structure to ensure clean reliable reporting.
Answer ad-hoc business questions from merchandising planning and marketing teams.
- Reporting & Dashboards
Build and maintain dashboards in Shopify GA4 Excel/Sheets or BI tools (Looker Studio Tableau).
Create standardized reports for leadership and merchandising teams.
Ensure reporting is accurate consistent and automated where possible.
Software/Platforms/Tools:
Shopify (advanced backend execution Shopify Plus ShopifyQL metafields tagging reporting backend admin)
SQL for Shopify data queries (ShopQL)
Google Sheets / Microsoft Excel (pivot tables lookups macros)
Google Analytics / GA4
Google Tag Manager
Business Intelligence / Data Visualization Tools: Looker Studio Tableau Power BI
Project Management & Communication Tools: Slack Email Zoom
Qualifications:
5 years of experience in ecommerce merchandising site operations and/or ecommerce analytics.
Excellent written and verbal English communication (C1/C2 level).
Deep experience with Shopify (ideally Shopify Plus) including expert proficiency with ShopifyQL reporting and backend admin (metafields tagging etc.)
Experience with Google Analytics Google Tag Manager or similar digital analytics platforms.
Familiar with data visualization tools such as Tableau Looker or Power BI.
Advanced Excel skills; experience with SQL is a plus.
Excellent analytical problem-solving and critical thinking skills.
Quick learner who asks questions when needed and solicits feedback at key points
Superb time management skills. You use your time efficiently and accurately estimate how long it takes you to complete a goal.
Highly organized with exceptional attention to detail. Diligent and conscientious about adhering to quality standards.
Shift Schedule:
Monday to Friday 9:00 AM 5:00 PM Pacific Time (US PST)
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
