Support & Deployment Engineer Cebu
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:
- Deploy maintain and support Azeus software and services both On Cloud and On Premise
- Setup and maintain project hardware and software base on established procedures and specifications
- Maintain technical documents and specifications of infrastructure and customer details
- Monitor systems using monitoring tools and provide support recommendation and resolution on issues.
- Identify investigate troubleshoot resolve and document client and system issues.
- Properly escalate issues to appropriate internal teams (e.g. System Engineers Developers)
- Prioritize maintain track and document multiple issues and tickets at one time
- Assist with the deployment and enhancement of support and deployment standards and procedures
Qualifications:
- Graduate of Computer Engineering Electronics and Communications Engineering or related course.
- At least 1 year of work experience in providing client-facing support or in the related field is preferred
- Basic knowledge on Windows Linux JIRA. Knowledge on Ansible Shell Powershell AWS Azure is a plus.
- Excellent problem solving skills
- Excellent interpersonal skills
- Excellent customer service skills
- Works well individually or in a group
- Good written and verbal communication skills
- Strong organization skills
- Works well under pressure and time constraints
- Able to work on flexible shifting work schedules as needed (Night weekend and holidays)
- Willing to be on-call for support cases (Night weekend and holidays)
Others:
- This is for a hybrid work setup.
- Successful completion of background check and NBI clearance will be required.
Key Skills
- Jenkins
- Python
- Active Directory
- VMware
- Engineering
- Tcp/IP
- Deskstops
- OS
- Windows
- Database
- Linux
- Java
- Troubleshoot
- Technical Support
About Company
Azeus is a leading IT services provider with more than 25 years of experience in successfully delivering IT solutions. We have clients in Europe, Asia Pacific, America, Africa, and Middle East. Throughout the years, our sound model of integrated operations has enabled us to build an e ... View more
