Support & Deployment Engineer Cebu
Support & Deployment Engineer Cebu
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Salary Not Disclosed
1 Vacancy
Job Description
The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:
- Deploy maintain and support Azeus software and services both On Cloud and On Premise
- Setup and maintain project hardware and software base on established procedures and specifications
- Maintain technical documents and specifications of infrastructure and customer details
- Monitor systems using monitoring tools and provide support recommendation and resolution on issues.
- Identify investigate troubleshoot resolve and document client and system issues.
- Properly escalate issues to appropriate internal teams (e.g. System Engineers Developers)
- Prioritize maintain track and document multiple issues and tickets at one time
- Assist with the deployment and enhancement of support and deployment standards and procedures
Qualifications:
- Graduate of Computer Engineering Electronics and Communications Engineering or related course.
- At least 1 year of work experience in providing client-facing support or in the related field is preferred
- Basic knowledge on Windows Linux JIRA. Knowledge on Ansible Shell Powershell AWS Azure is a plus.
- Excellent problem solving skills
- Excellent interpersonal skills
- Excellent customer service skills
- Works well individually or in a group
- Good written and verbal communication skills
- Strong organization skills
- Works well under pressure and time constraints
- Able to work on flexible shifting work schedules as needed (Night weekend and holidays)
- Willing to be on-call for support cases (Night weekend and holidays)
Others:
- This is for a hybrid work setup.
- Successful completion of background check and NBI clearance will be required.
Employment Type
Full Time
