Client Services Project Manager (IRT exp essential) 12 mth FTC mat cover

Nottingham - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

IQVIA is The Human Data Science Company focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles IQVIA offers a broad range of solutions that harness advances in healthcare information Technology analytics and human ingenuity to drive healthcare forward.

Client Services Project Manager (IRT - exp essential):

Summary of Essential Job Functions:

Act as main point of contact for the client during study maintenance
Organise or participate in regular client meetings
Respond to all client requests in a timely manner
Manage study and Program budgets Change Orders (COs) as required
Provide regular updates to client on study related information
Proactively review supply strategy for improvements and identify risks
Periodically review study data to identify trends or issues
Work with APM to author data change requests based on Clients request
Pre-approve data change requests as needed
Coordinate the implementation and review of the data changes
Review helpdesk tickets that get escalated from APM team
Take appropriate actions to resolve the tickets as quickly as possible
Initiate updates to helpdesk study guides
Take leadership on study programs or client accounts to define standards lessons learned support sales and be part of SME teams
Work with APM to write study user guides
Investigate issues and manage them through to resolution
Provide peer-level training mentoring of new hires and Jr. PM Staff and give formal technical training sessions.
May participate in Investigator meetings bid defences quarterly business reviews with clients; and support both client and qualification audits
Implement system change requests if needed
Other related duties as required by business need

Our Ideal Candidate Will Have:

Project management experience with 2-3 years IRT or EDC systems - mandatory
Strong customer service ethic
Excellent written and verbal communication skills
Experience with risk and financial management

We know that meaningful results require not only the right approach but also the right people. Regardless of your role we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and

Whatever your career goals we are here to ensure you get there!

We invite you to join IQVIA.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

Required Experience:

Client Services Project Manager (IRT - exp essential):

Summary of Essential Job Functions:

Act as main point of contact for the client during study maintenance
Organise or participate in regular client meetings
Respond to all client requests in a timely manner
Manage study and Program budgets Change Orders (COs) as required
Provide regular updates to client on study related information
Proactively review supply strategy for improvements and identify risks
Periodically review study data to identify trends or issues
Work with APM to author data change requests based on Clients request
Pre-approve data change requests as needed
Coordinate the implementation and review of the data changes
Review helpdesk tickets that get escalated from APM team
Take appropriate actions to resolve the tickets as quickly as possible
Initiate updates to helpdesk study guides
Take leadership on study programs or client accounts to define standards lessons learned support sales and be part of SME teams
Work with APM to write study user guides
Investigate issues and manage them through to resolution
Provide peer-level training mentoring of new hires and Jr. PM Staff and give formal technical training sessions.
May participate in Investigator meetings bid defences quarterly business reviews with clients; and support both client and qualification audits
Implement system change requests if needed
Other related duties as required by business need

Our Ideal Candidate Will Have:

Project management experience with 2-3 years IRT or EDC systems - mandatory
Strong customer service ethic
Excellent written and verbal communication skills
Experience with risk and financial management

Whatever your career goals we are here to ensure you get there!

We invite you to join IQVIA.

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

IQVIA

IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more

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