Color Operations Field Technician

Cleveland, TN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

CORE RESPONSIBILITY
This position exists to enable Sherwin-Williams full market share growth potential by offering exceptional
service on company owned color equipment and color proprietary software in the US & Canada and to select
customers within the United States. These Specialists are geographically placed across the US to allow them to
handle the preventative and emergency service needs for an average of 200 stores per geographic territory.

This position is accountable for ongoing quality performance of all SW company owned color equipment
assets and for SW company In-house color software. This service must be cost effective and timely per
company directives with in-store repairs and telephone support. To minimize store downtimes and mistints
preventative and emergency service must be done. This position exists to assure SWs ability to sell paint
provide quality color fidelity and build confidence of customers and store personnel through sound field service programs.

Provide service on color equipment and train store personnel on proper operation and maintenance.

Learn how to diagnose machine and color problems over the phone whenever possible and learn to organize and schedule yearly preventive maintenance visits.

Provide accurate records on in-store visits telephone repairs and part failures that give us a working record on the history of the automatic dispensers in stores.

Learn how to manage just-in-time inventory of parts for the automatic dispenser making sure a sufficient amount of parts are kept in stock so no machines are left down waiting for repair.

Document accurate expense record of service trips.

Learn how to use a volt ohm meter and schematic for troubleshooting electronic circuitry on the automatic
dispensers and shakers. (Will test to make sure employee understands proper usage.)

Schedule weekend service vacations travel emergency repairs and preventive maintenance trips for service
personnel.

Continue to train and understand updates on machines and printed circuit boards.

Learn proper usage of SW computers and phones for service calls. Have a working knowledge of computer
operating systems MS-DOS/Linux and Windows XP. (Will test to make sure technician understands both
computer operating systems.)

Learn computer and software diagnostic skills for troubleshooting problems with computer driven automatic
dispenser and color match systems.

Suggest changes to increase productivity

Qualifications

FORMAL EDUCATION:

a. Required:
Minimum high school diploma or equivalent.

b. Preferred:
Associates Degree

NOWLEDGE & EXPERIENCE:

a. Required:
Two years in mechanical repair.
Ability to work with different computer operating systems including Windows XP
One year customer service experience.
Good oral and written communication skills.
Must be able to lift 50 pounds.

TECHNICAL/SKILL REQUIREMENTS

a. Required:

Electrical and mechanical skills

Troubleshooting

Good working knowledge of how paint and colorant are blended together to develop our color palette

TRAVEL: 50% or more

The position covers a territory surrounding the Cincinnati area with the greater Cincinnati area being the home base. The territory includes Eastern Indiana Eastern Kentucky Southern Ohio and West Virginia. Color Operations primary location is Cleveland.

Required Experience:

ResponsibilitiesCORE RESPONSIBILITYThis position exists to enable Sherwin-Williams full market share growth potential by offering exceptionalservice on company owned color equipment and color proprietary software in the US & Canada and to selectcustomers within the United States. These Specialists a...