Parts Person
Parts Person
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Job Description
Headwater Equipment believes that no organization is any better than the people who work for it. Therefore it is of the utmost importance that we set high standards of integrity with an enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe modern facility in order to render our customers the best possible support and to provide our employees a secure future.
POSITION SUMMARY
The Parts Person will play a key role in supporting internal and external customers to ensure timely and cost-efficient sourcing of parts materials and consumables for the heavy equipment industry. The Parts Person will have a passion for providing excellent customer service by accurately identifying the customers needs providing product solutions and processing orders in a timely manner. The Parts Person must possess positive communications and interpersonal skills have strong mechanical knowledge and be able to use a computer to access product information and pricing.
KEY RESPONSIBILITIES
- Receiveparts requests by email. telephone walk-ins and internal parts requisitions.
- Analyze internal inventory OEM and After-market websites and other sources in order to determine replacement part stock numbers and prices.
- Determine replacement parts required according to inspection of old parts technician and customer requests and customer descriptions of malfunctions.
- Issue purchase orders complete received documentation create invoices submit paperwork to accounting.
- Process payments or obtain credit authorization.
- Monitor inventory stock levels and replenish when required.
- Receive parts returns and cores examine for defects and process transactions accordingly.
- Loading and unloading of deliveries using a Forklift Skid Steer or Telehandler. Verify all items received match Bills of Lading. Reconcile all documentation and submit to Accounting.
EDUCATION SKILLS EXPERIENCE & REQUIREMENTS
- Experience working in a Parts department with an ERP or equivalent system.
- Completion of Secondary School or combination of school and work related experience
- Speak read and write English fluently. Excellent verbal and written communications.
- Intermediate computer skills
- Knowledge of import and export shipping requirements and procedures.
- Valid drivers license with minimal demerits and no suspensions DUIs or distracted driving offenses. Drivers abstract required.
- Ability to operate equipment (i.e. forklift Telehandler skid steer) with training provided by Headwater
- Strong time management and organizational experience
- Exceptional inside sales and customer service skills
- Working knowledge of machines and tools including their designs uses repair and maintenance.
WORK STYLE PERSONALITY & CHARACTER TRAITS
- Reliable. You are punctual and dependable. You show up every day and give an honest effort.
- Self-Motivator. You dont need to be told what to do every day. You seek tasks to do when available.
- Structure. You follow reporting lines company policies and procedures and our HSMS Program.
- Company-minded. You demonstrate commitment to code of conduct and company values.
- Detail-Oriented. You ensure all documentation is complete accurate and submitted on time.
- Mechanically-inclined. You believe it is essential to your success to know the inner workings of equipment.
- Relationship-builder. You have the ability to put people at ease by remaining calm and professional when faced with conflict. You turn every customer experience into a positive one.
- Customer-focused. You follow up on all customer inquiries. You impress our customers by delivering excellence in customer service. You provide a warm welcome to customers coming through our doors.
- Adaptable. Your days can be challenging and fast-paced with rapidly changing priorities. You are adaptable and have the ability to see through the chaos. You turn problems into opportunities to excel.
- Champion. You enjoy problem-solving to create solutions that impress customers and elevate the department to new heights.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
- This is an In-Person office environment. Some tasks will be conducted outdoors
- 8 Hour work day Monday to Friday. Overtime available when demand requires it.
- Regularly required to lift items weighing up to 22kgs.
- Daily interaction with customers co-workers contractors and visitors
WHATHEADWATER HAS TO OFFER
- State of the art facility
- Clean and healthy work environment
- Benefit Package
- Includes dental ortho vision and prescription drug coverage
- Employer RRSP Match Program
- Competitive pay and the opportunity to advance within the company
- Positive working environment
- We are a family run company that cares for its employees
- We have a proven record with a low turnover rate we want long term people
- Top notch safety program safety training provided
- The chance to learn and grow with a Alberta owned business
APPLICATION
If you believe you are the person we are looking for please apply.
Only candidates selected for a prescreen interview will be contacted
A bit about Headwater
We are a Heavy Equipment Sales and Service Company. We are also the authorized dealer forSany and Rokback Trucks as well as a repair center for Cummins Isuzu an Scania. We also service repair and refurbish late model CAT/Deere/Hitachi runs a very clean modern shop. With shop service technicians throughout our Branches in Western Canada and over 25 field service and welding trucks we pride ourselves on hiring and retaining good people. Headwater Equipment is a family run business that believes its employees are its greatest asset and we do all we can to ensure our employees are satisfied with their position within our company.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or municipal laws.
Employment Type
Full-Time
