Executive Director of Operations
Executive Director of Operations
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Job Description
About Bamara
We bring years of experience and authentic engagement in regional remote and urban locations to our services.
Over the past 8 years Bamara has work with people and communities to support them as they achieve their goals.
Bamara delivers services in communities across New South Wales the Northern Territory and Queensland. Our focus is on building individual and community capacity and prosperity through the design and delivery of projects programs and initiatives underpinned by Australian government (state and federal) funding. Visit our website at learn more.
Salary and Benefits
- Generous salary
- 3 days bonus leave during the Christmas/New Year period
- Birthday leave
- Retail and Entertainment discounts acrossleading brands
- Opportunities to upskill with qualifications
- Employee Assistance program for staff and their immediate families
- First Nations Perspective training
Description
Reports to:Chief Executive Officer
Direct Reports May Include:
- Operations Managers
- Program Managers
- Regional Managers and other leadership staff
Location:
Officed based in the Townsville region with regular travel required to visit our programs
Organisational Context:
Bamara is an Indigenous-owned organization meaning Helper Friend Companion in Yolngu language dedicated to empowering participants and broader communities through employment training and support services. It delivers a range of Australian Government programslike NDIS support Transition to Work Employability Skills Training Career Transition Assistance Driver License Assistance Program. Workforce Australia Inclusive Employment Australia Australian Apprentice and traineeship providers RTO ISEP and Dhub focusing on culturally safe community-driven service delivery.
Purpose of the Role:
The Executive Director of Operations ensures that Bamaras wide-ranging programs operate efficiently consistently and in alignment with its mission of economic empowerment cultural integrity and community impact. They lead operational excellence across both program delivery and back-of-house functions shaping systems that are effective scalable and culturally responsive.
Skills And Experiences
Key Responsibilities:
Operational Leadership & Strategy
- Develop and oversee implementation of operational plans across all programs (e.g. NDIS apprenticeship support youth employment).
- Partner with the executive team to drive growth sustainability and innovation.
Program Delivery & Compliance
- Oversee the day-to-day functioning of program teams to ensure service quality and coordination.
- Ensure strict adherence to standards such as the NDIS Quality and Safeguards Commission relevant audit frameworks (e.g. ISO 27001) WFA and IEA guidelines Performance and contractual requirements.
- Experience in starts ups
Financial Oversight
- Manage budgets and monitor financial performance across operational functions.
- Drive efficient resource allocation to ensure sustainability and impact.
- Collaborate with the CFO/finance team to prepare annual budgets and forecasts.
- Monitor financial targets and performance simultaneously
- Strong financial and performance management abilities.
- Monitor financial performance and ensure cost-effective resource allocation.
- Ensure compliance with financial policies contracts and regulatory requirements.
Culture People & Partnerships
- Build leadership capacity among direct reports and foster a collaborative culturally responsive workplace.
- Strengthen partnerships with employers community stakeholders and advisory committees.
Essential Qualifications & Experience:
- Senior leadership experience in operations ideally within NDIS WFA DES and/or government-funded programs.
- Deep knowledge of the Employment Services Sector
- Demonstrated success in delivering programs that drive social and economic outcomes particularly with First Nations communities.
- Strong financial and performance management abilities.
- Leadership background that embraces cultural competency community engagement and inclusive practice.
Key Competencies & Skills:
- Strategic planning and execution
- Strong leadership and strategic thinking skills
- Operational and financial acumen
- Risk management and regulatory compliance
- Talent development and culturally responsive leadership
- Stakeholder & community engagement
- Excellent communication and relationship-building skills
Performance Measures / KPIs:
- Program efficiency (timely quality delivery of services)
- Compliance audit results
- Client outcomesparticipant satisfaction and empowerment
- Budget adherence and cost-effectiveness
- Performance against KPIs and contractual requirements
- Staff retention engagement metrics and team performance
- Strength and impact of partnerships with stakeholder employers and community
Qualifications:
- Higher education in Management or business-related field
- 10 years of progressively senior leadership experience in operations management
- Demonstrated track record of operational excellence in a comparable organisation
- Experience in strategic planning financial oversight and change management
Clearances
- WWCC
- NDIS workers Clearance
- First Aid
- Police check
Required Experience:
Director
Employment Type
Full-Time
