Customer Service Coordinator II

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Job Description:

Summary

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator youll be part of a dynamic team equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and weve been in the game since 1933!

Shop Location: Sioux Falls SD

Hours: 8:00am - 4:30pm

Schedule: Monday - Friday

Salary Paid Weekly

Summary
The Customer Service Coordinator or CSC will support the shop management process through timely customer communications and scheduling inventory ordering and stocking repair follow-up and maintenance file management. In this role you will acquire proven industry knowledge skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within based on performance. The ideal path of progression in this role is an Ops Supervisor.

If youre motivated coachable and looking for a fast paced inclusive environment youve come to the right place. Competitive pay & fast growth full benefits package 401k employer match PTO and a discount on shares!

You thought that was it Take a look at a few of these: Ryders most recently been named Top Company for Women to Work for in Transportation by Women in Trucking one of Fortune Magazines Worlds Most Admired Companies & one of Readers Choice Excellence Awards by Inbound Logistics. What about our green initiativeWe have the largest EV footprint in the addition to that Verizon has recognized Ryder with their Supplier Environmental Excellence Award

Here is from people that work here!

is Ryder:

Functions

• Customer Service: improve the quality and consistency of customer communications and meet customers expectations
• Perform customer relationship activities to include customer interface issue resolution and customer satisfaction
• Execute customer communication protocol as it pertains to PM scheduling and follow up breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance repair campaigns and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory parts ordering receiving stocking managing purchase orders and parts invoice and coordinating parts pick-up and delivery
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room Administrative
• Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Accounts Payable
• Create repair orders for technicians

Additional Responsibilities

• Performs other duties as assigned.
• Acute attention to detail
• Ability to communicate effectively both verbally and in writing
• Effective phone skills
• Strong organizational prioritizing and multitasking skills
• Proven ability to make good decisions in a fast moving environment

Skills and Abilities

• Strong computer skills to include spreadsheet and word processing software packages Required

Qualifications

• H.S. Diploma/GED Required
• 3 years or more in customer service with issues resolution experience Required

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Job Category

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.

Current Employees:

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